Camera scratches

[Mike Dee]

Ha! You never know. It could be a super secret South Korean anti-shatter grease.

LOL.... I didn't think of that

 

[anon(782252)]

Yep, that was me. If you have any questions I'll try to help.

Nice. I returned my G6 after less than 24 hours but if you could provide some more info here that might help other people if they are willing to try what you did (and apparently had success with).

 

[3800Super]

Here is more detail on the issue from when I originally posted the "how to" on reddit.

https://www.reddit.com/r/lgg6/comments/64h13y/how_to_fix_camera_scratches/

 

[Mike Dee]

Nice. I returned my G6 after less than 24 hours but if you could provide some more info here that might help other people if they are willing to try what you did (and apparently had success with).

Though polishing may work I'm not liking the idea that the consumer should have to do this. I also wonder if it's an coating like on camera lenses to reduce flare. Not sure if they bother on these tiny lenses but I would hate to remove something that belongs there.

 

[3800Super]

I guess the next option is the multitude of scratches ruining the lens. I was very close to returning the device myself over the issue. I also mention in the how to "I'm not sure if its an AR coating, or was supposed to be removed during manufacture so proceed at your own risk."

Being outside today I see no difference in camera quality.

The amount of people who will not research the issue and either make insurance claims, sell off, or return the device could be very high. This could cost LG pretty large in my opinion.

 

[anon(8938849)]

I've had mine since last Monday, the 3rd. It's a silver from at&t and it's not been in a case at all, I never use cases. I wipe it off with my t shirt like I always do... No scratches on camera glass. I looked under a bright light and it was flawless.

 

[dby2011]

Just visited a Verizon store, said I was interested in a G6 and rep took one out of his pocket and said look at the camera. He said he has had it for only 5 days. The camera was horrible, very scratched. He said they all are doing it. He told me he wanted to be honest with me and didn't want to see me get a phone that I'll end up returning. Good guy, he said to wait, and didn't even try to sell me something else. Something is up and LG needs to address it, whether it's the actual glass or just the coating.

 

[Furt]

Just visited a Verizon store, said I was interested in a G6 and rep took one out of his pocket and said look at the camera. He said he has had it for only 5 days. The camera was horrible, very scratched. He said they all are doing it. He told me he wanted to be honest with me and didn't want to see me get a phone that I'll end up returning. Good guy, he said to wait, and didn't even try to sell me something else. Something is up and LG needs to address it, whether it's the actual glass or just the coating.

It is 100% the coating, but I agree that LG needs to say something about it. I was able to easily fix it with some soft buffing, but this is something I shouldn't have to do.

 

[anon(8938849)]

Just visited a Verizon store, said I was interested in a G6 and rep took one out of his pocket and said look at the camera. He said he has had it for only 5 days. The camera was horrible, very scratched. He said they all are doing it. He told me he wanted to be honest with me and didn't want to see me get a phone that I'll end up returning. Good guy, he said to wait, and didn't even try to sell me something else. Something is up and LG needs to address it, whether it's the actual glass or just the coating.

We'll they're not all doing it. I wonder just which ones are affected. I also wonder just how many he saw like that, and how many he saw in general. I have not heard one single person on YouTube mention this, only here in the forums. With the physical defects on the G5 last year, it truly was widespread and almost everybody online was talking about it. HOPEFULLY it's a minor coating issue and future batches will be fine. This is far too amazing of a phone to be a flop.

 

[dby2011]

Hope you're right. I would have bought one today if it's just a coating for sure.

 

[MA2GA28]

If you watch the Jerry Rigs Everything durability video for the G6 on YouTube, the camera glass does appear to scratch when he takes the Exacto knife to it. However, the scratches disappear when he wipes the camera off. So, that seems to support the scratches being a coating that can be buffed away. Though, losing that coating probably isn't ideal.

 

[ThrottleJohnny]

Scratches should not be there on a $700 brand new device... Period.

 

[MA2GA28]

Scratches should be there on a $700 brand new device... Period.

Maybe, but point me to a device that doesn't have some type of cosmetic or functional imperfection and your point would carry more weight.

Point being that, no, scratches shouldn't be there, but competitive devices are far from perfections themselves.

 

[teaReactor]

I should have read the thread first.... I'm getting a kick out of a response to the thread speculating that the coating could be a result of the fragile glass in the V20. No coating could prevent cracking.

It is amusing but more interesting if you know the context of the comment. It's based from the JerryRigEverything durability test that he did on the v20. He merely scratched the lens (small abrasion) and it caused a crack. He caught it on video.

They recently invited him to LG to tear down the G6 so I figured they had to have seen the video. It would be a really stupid fix I agree but I thought it was a strange coincidence is all. Maybe they added coating to create buffer so the actual glass doesn't get scratched as it took that little to crack the thin glass on the v20 in his video. That is why I mentioned the v20 cracking issue as being a possible motivator.

It seems in the struggle to make phones thinner, add features and in this case, get rid of the camera bump, it seems manufacturers don't mind sacrificing build quality. It's sad really but I guess phones are more and more being treated like vanity products these days. It's not just LG now, despite their history.

Common sense would be make the glass thicker but that would make too much sense.

Edit: here's the video I am talking about...
https://youtu.be/nBlUL-7Dl4U?t=2m25s

(The scene starts @2:25)

 

[teaReactor]

I've had mine since last Monday, the 3rd. It's a silver from at&t and it's not been in a case at all, I never use cases. I wipe it off with my t shirt like I always do... No scratches on camera glass. I looked under a bright light and it was flawless.

Yeah mine is Ice Platinum too and I have yet to have seen a single scratch.

 

[Jeremiah Bonds]

This is crazy..

 

[anon(40232)]

Is there a build difference between the two colors? I highly doubt it, it just seems all the scratches are on the black phones.

 

[anon(8938849)]

The plastic home button fingerprint scanner on the S7/Edge actually had a real problem with scratching really easily. All of them, not just a few. That was unacceptable for an $800 device. I'm going to choose to brush this off unless it really blows up.

 

[Furt]

The plastic home button fingerprint scanner on the S7/Edge actually had a real problem with scratching really easily. All of them, not just a few. That was unacceptable for an $800 device. I'm going to choose to brush this off unless it really blows up.

I would say it's officially blowing up now. I ended up taking mine back to Verizon due to earpiece static and a blown microphone, but even the reps at that store have had customers complaining about scratches. I had put a piece of scotch tape over my lens so mine was perfect. Sucks that I had to do that on a $600 phone...

 

[anon(8938849)]

I would say it's officially blowing up now. I ended up taking mine back to Verizon due to earpiece static and a blown microphone, but even the reps at that store have had customers complaining about scratches. I had put a piece of scotch tape over my lens so mine was perfect. Sucks that I had to do that on a $600 phone...

No I'm talking about blowing up as in EVERYBODY talking about it, not just a small thread in AC. BTW you put tape on your camera and you can't know that you "had" to, you don't know what would have happened otherwise. I would never put scotch tape over a camera lens based on a few people in a thread online. I'd either return it immediately if that paranoid, or watch it for 14 days, which I am doing. With the G5 the flaws were evident and described by most people on YouTube before it even came out. I have not seen a single mention of this other than this thread. When I start seeing an articles and YouTubers complaining then I'll worry.

What carriers is this affecting I wonder? Could it be isolated to certain carrier, or even batch?