camera shuts down when QR code

[Messy_Garage]

My camera shuts down when there is a QR code in view. It seems to work fine when no QR code. It just closes with no warning and goes to normal Android screen. Some times, there is a message about 'app keeps closing'. It used to work. Not sure what changed. How to fix?

I have a Motorola Moto G power (2022), with Android version 12.

 

[SpookDroid]

Try clearing the camera app's cache/data.

 

[Messy_Garage]

Clearing the cache/data did not help.

 

[Messy_Garage]

Is there a different app for the QR code? If so, how to tell what it is?

 

[B. Diddy]

See if it also happens in Safe Mode: https://www.verizon.com/support/kno...rs.&text=to confirm.,lower-left of the screen.

 

[Messy_Garage]

I can restart in safe-mode, then turn off airplane mode and the camera works correctly. But when not in safe-mode, the camera still does not work when QR code is in view.

I do not know all of the implications, but gotta believe that it is not practical to stay in safe-mode.

update: airplane mode is off in regular startup mode. But the camera fails whether airplane mode or not.

 

[B. Diddy]

Safe Mode is a troubleshooting step -- it disables all 3rd party apps you installed. So if it works in Safe Mode, that suggests that something you installed is causing the problem. However, it can be tedious to narrow down the culprit. Sometimes all you can do is uninstall apps one by one until the problem goes away.

You could start by seeing which apps have Camera permission in the system settings.

 

[SpookDroid]

I would check two types of apps: the ones that can have camera access and could be acting as a QR reader default, or if the QR code is of a web link, I'd see if the default browser isn't the issue as well (you can try this out by scanning a 'plain text' QR code).

 

[mustang7757]

You can try to uninstall the update to the camera app see if the previous version works ok before letting Play store update it again