I have had this problem on my DNA for months now (Camera unable to Start), tried all of the above, it might start after a reset (any type), but goes back into freeze land after a few hours. Any suggestions? Has anyone contacted Carrier (Verizon in my case) ?
Have you tried the standard answer factory reset? Do you have insurance on this phone line with Verizon?
Sorry for long post.... end answer call Verizon on separate phone using 800#
As long as your phone is in good condition no water damage or screen cracks you have options.
1. If you have been paying the $6 (now more $) service fee calm VZW from another phone tell them the camera is not working and whatever else isn't working right they will allow you to swap into a Factory Referbished Unit (FRU).
Must have been patient the extended feed alan along..
2. If have just the Assurion coverage workout the extra fees they can offer to let you pay $? to swap out with a FRU.
Story : wife's HTC Inc 2 crashed and had water damage. Once it finally went I switched her phone with my Inc 2. Couple months later she couldn't make phone calls, did factory reset and would make calls even with no extra app. Called Verizon and explained it all. He said she wasn't paying the extended service fee. I went a little angry but stayed calm and said she and I both have always had it. End of story he fixed it and couldn't send her a Inc 2 because no FRU. Would she mind a HTC DNA instead. She now has a HTC DNA working great. She is off contact on her phone and she now likes the bigger screen so she now is considering upgrading when Moto X+ comes around.
Bottom line call Verizon explain problems. They silk suggest a factory reset so be prepared...