Can a virus stop me from charging my phone?

[Android Central Question]

I have a samsung a20, and recently it started acting weird.
First it kinda blocked my wifi, for example, the internet would be down in my a20 while i could use it on my pc just fine.
Then it stopped charging, i thought it was water damage so I put it in some rice, it wasn't.
I've taken it to a repair center. The clerk thought it was a software mistake or possibly a virus.
Needless to say, I'm a bit confused.

 

[B. Diddy]

Welcome to Android Central! Is water damage a possibility -- i.e., did you actually drop it in water at some point? The rice trick usually doesn't help, so that doesn't exclude water damage.

Does it work normally in Safe Mode? https://www.t-mobile.com/support/devices/android/samsung-galaxy-a20/safe-mode-samsung-galaxy-a20

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Rukbat]

Does it connect to the router? Connecting to the router, and having the router connect that connection to the internet are 2 different things.

(And putting a wet phone in rice has ruined more phones than a hammer. All you're doing is absorbing the water - concentrating all the impurities, making them destroy the phone faster. See Oh, no! My Phone got Wet! to be prepared for the next time you get a phone wet inside.)

 

[idkmanimdumbfounded]

I can connect to the router, and I can use the internet with it but it will randomly drop the connection and won't connect again for 5-10 mins

Ps: I am the OP, i just made an acc

 

[idkmanimdumbfounded]

I may have put it in a wet counter at some point

and no, it does not work on safe mode

 

[B. Diddy]

Does this happen on any wi-fi network, or only your home network? Does it work ok with mobile data?

 

[idkmanimdumbfounded]

It happens on any network but it does work with my mobile data just fine.
My phone is currently in the repair shop that I mentioned for an evaluation, I'll get it tomorrow though

 

[B. Diddy]

It seems very unlikely that a virus would cause the problem, and more likely some issue with the wi-fi antenna or radio. Hopefully the technician figures it out!

 

[jmditzler]

so where did this end up? my A20 does not connect to any wifi source. it "sees" my router on 2.4 ghz and 5ghz, but I get an authentication error every time. the wifi password is correct. it will not authenticate on my guest wifi either, with no password.
Any help would be greatly appreciated!

 

[B. Diddy]

Welcome to Android Central! You've already tried the tips here? http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html