Can anyone help me, my Samsung Grand 2 freezes at startup screen?

[AC Question]

hi there, can anyone help me, my samsung grand 2 freez at startup screen.

when i try to hard reset, they give error.
plz share the way forward.

 

[itguyjax8430]

Re: hi there, can anyone help me, my samsung grand 2 freez at startup screen.

when i try to hard reset, they give error.
plz share the way forward.

Welcome to Android Central!

You can try using Samsung Kies to do a recovery. It may wipe the phone and you will lose all your data on it.

Kies