Can someone help me fix my phone. None of my apps work anymore (facebook, IG, Youtube, twitter etc.)

[Android Central Question]

I have an LG Stylo. Even my text messging app and even the Clock keeps crashing or wont open. I can't do anything with it. Yes I've rebooted it. Hard booted it or whatever that is that requires holding down the volume and power button. Factory reset and all... 3 times. Smh. Its frustrating. None of the apps that are pre-installed work either. Like Google play store. And even when I'm not doing anything, every 5-30secs I get a "Unfortunately..." Gmail, Yahoo etc. Anybody. If you know how to fix this. Help me please.

 

[B. Diddy]

Welcome to Android Central! Does this still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28142

 

[JJ Reece]

Welcome to Android Central! Does this still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28142

It still happens even in safe mode. When I click on an app it closes. Then I get the "unfortunately ______ has stopped" message. And I keep getting that message for apps I don't even have open.

 

[B. Diddy]

If it's still happening in Safe Mode, especially after a factory reset, that's not a great sign -- it implies that something is wrong with the firmware or hardware. Did you get the phone directly from a carrier? If so, which one?

 

[JJ Reece]

I'm with Virgin Mobile. Is there a way that I can fix it myself?

 

[midnightfrolic]

try connecting it to your PC and doing manual reset that way. firmware on your device by be corrupted

 

[JJ Reece]

If it's still happening in Safe Mode, especially after a factory reset, that's not a great sign -- it implies that something is wrong with the firmware or hardware. Did you get the phone directly from a carrier? If so, which one?

I'm with Virgin Mobile. Is there a way that I can fix it myself?

 

[JJ Reece]

try connecting it to your PC and doing manual reset that way. firmware on your device by be corrupted

How would I do that after I plug it in?

 

[B. Diddy]

I was hoping you might say Verizon, since they provide their own software repair programs -- but those won't work on phones from other carriers. To reinstall the firmware, you could try these steps, but it might require the phone to be rooted: https://guidebelajar.blogspot.com/2015/11/guide-to-flash-firmware-lg-g-stylo.html.

 

[JJ Reece]

I tried following the steps on this link. But I am not good at this sort of thing....

 

[B. Diddy]

Yeah, neither am I. Your next option is probably to bring the phone to a repair shop.