Cannot get rid of message on lock screen

[timf091]

Today a message appeared on my lock screen and I have spent all day trying to get rid of it, without success!



It's driving me nuts!! I have looked at every notification setting and can't shift it. I don't even know what app it comes from. Any ideas please?

Android 14, MOTOG54

 

[B. Diddy]

Welcome to Android Central! It's possible you inadvertently installed a 3rd party lockscreen app. Try booting into Safe Mode to see if it goes away: https://en-us.support.motorola.com/app/answers/detail/a_id/153514/~/safe-mode. If it does, then look through your apps and see if there are any apps you don't recognize that might have to do with the lockscreen.

 

[timf091]

Thanks for the reply. It is still there in Safe Mode.

I have been through the Apps and uninstalled a few things but there is nothing obvious. It is a new phone, only a few weeks old so I haven't got much installed.

 

[mustang7757]

Thanks for the reply. It is still there in Safe Mode.

I have been through the Apps and uninstalled a few things but there is nothing obvious. It is a new phone, only a few weeks old so I haven't got much installed.

Hi welcome to AC!
Try going to phone settings>lock screen anything with dynamic wallpaper enabled?

 

[B. Diddy]

It might also be a "feature" included in Moto's own lockscreen. What happens if you tap it? If it takes you to some informational page about discovering stories and wallpapers, does that lockscreen notification persist afterwards, or does it go away?

 

[timf091]

It might also be a "feature" included in Moto's own lockscreen. What happens if you tap it? If it takes you to some informational page about discovering stories and wallpapers, does that lockscreen notification persist afterwards, or does it go away?

I tried that and a right swipe took me to further details. The only option then was a X to close. Sadly, that was all it did and the message remained!

 

[timf091]

Hi welcome to AC!
Try going to phone settings>lock screen anything with dynamic wallpaper enabled?

Here's the thing: everything in there to do with dynamic wallpaper was set to Off so I had previously ignored it and moved on. Your comment prompted me to look at that setting again and think "outside the box." I tried turning it on and then off again and... FIXED IT!!

Thank you so much!

 

[mustang7757]

Here's the thing: everything in there to do with dynamic wallpaper was set to Off so I had previously ignored it and moved on. Your comment prompted me to look at that setting again and think "outside the box." I tried turning it on and then off again and... FIXED IT!!

Thank you so much!

Oh that's great

 

[timf091]

UPDATE: it comes back... What stupid design is this that when you have turned something off it nags you to turn it on again??

Oh wait, that's what Google backup keeps doing: NO, I don't want to back up ever, that's why I set it to OFF!! Stop asking me!

 

[Madd62]

Any luck?
Can you expand it fully on the Lock Screen?
Does it disappear when you unlock the screen?
When you unlock the screen there is no trace of it's notification on the top bar?
Did you buy the phone new and sealed?

 

[timf091]

I can make it go away by turning dynamic wallpaper on and then off again. It seems that keeps it away for a few weeks.

Yes, it disappears: it is only on the lock screen. There is nothing on the top bar or anywhere else.

Phone was brand new and sealed.

Seems it is an Android "feature," unless dynamic wallpaper on the lock screen is a Moto thing.

 

[B. Diddy]

It's not a generic Android thing, because I've never seen it on my Pixels. It must be a Moto thing.

 

[timf091]

I'll check out Moto forums. Thanks.

 

[mustang7757]

I can make it go away by turning dynamic wallpaper on and then off again. It seems that keeps it away for a few weeks.

Yes, it disappears: it is only on the lock screen. There is nothing on the top bar or anywhere else.

Phone was brand new and sealed.

Seems it is an Android "feature," unless dynamic wallpaper on the lock screen is a Moto thing.

Dynamic is also on Samsung maybe an update will fix this or try reporting it to Google or Moto

 

[mustang7757]

This on my Samsung which I never use dynamic

 

[B. Diddy]

There's an ongoing thread on Reddit about this issue that might be helpful:

https://www.reddit.com/r/motorola/comments/1g7j5bb/mandatory_live_lock_screen_app