Cannot sign on to wifi, says password is incorrect but I know it is right.

[Bob29154]

Android ids my WiFi but when I say connect it asks for password then says it is incorrect. I have verified that password is correct by using my ubee modem info. Other WiFi devices work. I tried the suggestion to use forget and reconnect. I go out of range but then it doesn't even show up? It is a LGL41C

 

[marysfx]

have you tried to reboot the mobile device and Wi-Fi modem? It helped me with the same problem once.

 

[B. Diddy]

Welcome to Android Central! What do you mean by the modem info? If you're looking at the sticker on the bottom or back of the modem/router, that's typically the password for logging into the router's settings (on your computer browser). The wi-fi network's password is something you create when you set up your network. Who set up your network?

 

[Bob29154]

I have turned off and on my ubee modem which includes wifi. I know the password is correct my looking at setup on ubee.

 

[B. Diddy]

I know the password is correct my looking at setup on ubee

Sorry, I'm still not sure if you're talking about the password you created when you set up your wi-fi network, or the default password the router uses to log into its settings.

 

[Bob29154]

Not the default. It was changed at time of installation.

 

[B. Diddy]

Ok, but I still need clarification -- are you trying to use the router's password (i.e., the one used to log into the router's settings menu) or your wi-fi network's password (i.e., the one you created when you set up the wi-fi network)?

Assuming you're talking about the wi-fi network password, then have you made sure that the device is using the same security protocol as the router (e.g., WPA2-PSK/AES)? That, by the way, is the best protocol to use (instead of TKIP or WEP).

 

[Bob29154]

Both are using WPA2. I don't understand why other devices in house are working. I now have also set phone back to defaults and still does not work?

 

[B. Diddy]

Ok, I'm just going to assume that you're talking about the wi-fi network password that you created when you set up your wi-fi network, and not the router's password that allows you to log into the router settings.

Review this guide, and see if any of the tips help: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[Bob29154]

Just Started to work?

 

[B. Diddy]

Ok, let us know if the problem comes back!

 

[Bob29154]

I will. Thanks for our help.