Cannot turn off WhatsApp sound notification

[cpcxgsr]

After the Android 11 update, I cannot seem to turn off my WhatsApp sound notification on my S20+.

I have all my sound notifications in WhatsApp on silent. But it still keeps ringing. Only way to turn it off is by going into Apps -> notifications -> OFF

I never had to do that prior nor with my S10.

Anyone been experiencing this?

 

[mustang7757]

Long press the whatsapp then tap info , next go to notification and tap on individual categories to open their sub menu and should be able to turn off

 

[cpcxgsr]

Thanks! I'll give that a try! Never that method existed!

 

[cpcxgsr]

Long press the whatsapp then tap info , next go to notification and tap on individual categories to open their sub menu and should be able to turn off

boo. tried that method. Same result. So far, all i can do is either turn off notification completely (no new message icon and no sound) or have all the chats, group chats, calls, and etc silenced. But that still allows the notification sounds to come through...

It's annoying me only because... my international contacts messages me in the middle of the night and I am a super light sleeper...

 

[mustang7757]

boo. tried that method. Same result. So far, all i can do is either turn off notification completely (no new message icon and no sound) or have all the chats, group chats, calls, and etc silenced. But that still allows the notification sounds to come through...

It's annoying me only because... my international contacts messages me in the middle of the night and I am a super light sleeper...

Hmm maybe try DND(Do Not Disturb)

 

[cpcxgsr]

I think it's just a bug with the WhatsApp app... hopefully the next update will solve it..

 

[mustang7757]

I think it's just a bug with the WhatsApp app... hopefully the next update will solve it..

You can try Uninstall and install again?

 

[cpcxgsr]

Did that too. No avail... Same problem. I compared it to my gf's s10 and her WhatsApp settings... It's all the same as mine. Her ring notification do not ring. It's completely silent. But on the s20, it doesn't silent

 

[mustang7757]

Did that too. No avail... Same problem. I compared it to my gf's s10 and her WhatsApp settings... It's all the same as mine. Her ring notification do not ring. It's completely silent. But on the s20, it doesn't silent

Can try reach out to whatsapp support or wait until next update to the app.

 

[Post Nine]

long press the conversation in Whatsapp -> press the silent icon on the top

 

[cpcxgsr]

long press the conversation in Whatsapp -> press the silent icon on the top

In the past, I could silence (no ringtone) my incoming messages. And was able to keep my notification icon on to inform me that I had new messages... Now I'm not able to do so. I am only able to turn ALL notifications off, including ringtone and notification icon. or keep them "off" but the ringtone still comes through (even though all my notifications are off).

 

[paridge]

Having the same problem. Just went into phone settings and discovered that even though the WhatsApp notifications were set to silent, the phone settings showed that they weren't. I had to do this for Messenger, and that fixed the problem.

 

[cpcxgsr]

I wish I remembered what I did to silent my notifications. either WhatsApp corrected itself or I did something in the settings... my WhatsApp messages finally stopped ringing

 

[bobdob]

I have the same problem with 2 other apps - Life360 and Hangouts. My global notification sound is silent.

Don't want to turn off the notifications, just have them vibrate only.

 

[wenso smith]

Open the Settings app Scroll down and tap on Notifications Scroll down and tap on WhatsApp Toggle Sounds OFF.