Can't get my pulse unless I tighten it to uncomfortable levels

[torbach1]

Hi Folks:

My Apple Watch would regularly check my heart rate without it having to be uncomfortably tight around my wrist, but with the S3 Frontier, I'm finding the continuous heartbeat feature worthless because I have to tighten it so much to get it to work.

It keeps telling me that I need to clean the sensor. But it has done that since it was new out of the box.

Any thoughts?

Thanks

 

[dzstoys]

It sounds to me like you may have a defective watch. Mine will pick up my heart rate even when it is loose enough to where I can force it to spin on my wrist.

I assume you removed the protective sticker on the back of the watch...

 

[anon(5719825)]

I don't have the S3 but I have a Gear S watch. The sensor would rarely work on my left wrist unless I tightened up like you have said. On my right wrist, it would always work. Not sure why but it doesn't sound like anything is wrong with yours, it's just the sensor has to be able to "read" your wrist correctly.

 

[dzstoys]

I could never get my original Gear S to give me a reliable heart rate reading on either wrist, my gear S2 was only marginally better.

 

[daves221]

I've had no issues.. Watch snug but no where near too tight.. Worked fine with one setting looser too (at which point the band can slide on my wrist)

 

[jlczl]

No issues here but I have fairly thin wrists and not very hairy either.

 

[torbach1]

I'm on my 2nd unit now and still having the same issue

 

[PookiePrancer]

No issues here, and mine is loose enough that it flops around my wrist.

 

[jlczl]

I'm on my 2nd unit now and still having the same issue

You likely don't have a very palpable heart rate on your wrist or it's in a slightly different place than most. That plus the sensor probably isn't as sensitive or as wide as on other watches that have worked for you before.