Capacitive Home buttons going haywire

[slapshot486]

So my sister's moto x has started freaking out. The home capacitive button is somehow activating and the phone vibrates a lot because of it. Turning off the phone does not help. I have no clue what is going on.

Please help!

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[PapaGary]

How long has it been since she got it wet?

 

[slapshot486]

It has not been near water or any liquid. She has taken care of it. She also has a case for it.

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[weksa]

Does she have a screen protector installed? I ask because I recently did a poor installation of a screen protector and it messed up some of the on-screen buttons.

 

[slapshot486]

No screen protector.

I went ahead and did a factory reset on the phone. She had her files backed up to the cloud. Even after the reset it still does the same thing. Does it need a new screen?

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[weksa]

That would be my deduction as well. New screen/phone.

 

[benhaube]

I'm guessing the capacitive touch panel needs replaced. If the phone is still covered by Motorola's warrantee I would advise contacting them. They are great with replacing malfunctioning phones. Especially ones bought from moto maker.