Captivate Complete Reset

[cyraxx]

Somehow, the password of my Gmail account is being stolen from my phone. I changed the password and have only logged in on my computer for the past couple of weeks. This of course means that I can't check my email or visit the market on my phone. I finally have some time to take care of the whole thing and reinstall only the trusted apps that I enjoy using (twitter, facebook, etc.).

I know how to do the reset by going from Settings>Security>Privacy>Reset, but that doesn't completely clear the phone. I want to get it back to the state it was in directly out of the box...nothing on it at all. I performed the reset I just described and made a fake gmail account to test and see if its password gets stolen. If it does, how would I do a complete reset? Thanks.

 

[IvanWatkins]

On your dial pad type

*2767*3855#

That will do a factory reset.

Ivan

 

[s2h2golf]

On your dial pad type

*2767*3855#

That will do a factory reset.

Ivan

That's what he already did - by going through the privacy > reset settings that performs a factory reset. To completely wipe your phone, you need to unmount the internal SD card and then reformat it. Take out your external SD card before doing so.

 

[vinniecaleb]

If you call samsung they will give you the instructions how to do a factory reset. I tried that to remove "update1" from my phone. It didnt work though. If I find those directions i will post them for you. It involved squeezing both the up-down volume buttons and the power button simultaneously to start the phone in a different mode. not exactly sure though...

 

[anneoneamouse]

Cyraxx,

Did you install any pirated / questionable apps?

If so, the loss of your gmail password might be the least of your worries.

Not trying to be rude, just hoping to help the diagnostic(s)...

AoN

 

[Jay120171]

If you call samsung they will give you the instructions how to do a factory reset. I tried that to remove "update1" from my phone. It didnt work though. If I find those directions i will post them for you. It involved squeezing both the up-down volume buttons and the power button simultaneously to start the phone in a different mode. not exactly sure though...

Turn phone off and wait for it to be off. Hold down vol up + vol down and then hold the power button. When you see the AT&T logo, let off the power button but keep the vol up and vol down button pressed. This will take you to recovery mode where you can do a factory reset. It will erase everything, you've been warned