charging in off mode

[Jaiswalpratik]

My moto x play won't charge in off mode after updating to Android m

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[Jaiswalpratik]

battery

Battery optimisation also won't work

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[Javier P]

Re: battery

Battery optimisation also won't work

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What do you mean?

 

[B. Diddy]

Welcome to Android Central! Merged threads.

Are you saying that if you power off and plug the phone into a wall outlet overnight, it doesn't charge up at all?

Try wiping the cache partition: https://motorola-global-en-aus.cust...prod_answer_detail/a_id/106533/p/30,6720,9392

 

[Jaiswalpratik]

Yes it won't charge in off mode and when I connect my phone to wall charger after switching off my mobile my moto x play gets on and then start charging

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[Jaiswalpratik]

I have done wipe Cache data and and reset my device to and all those things u have mentioned in previous reply of battery drain issues but my issue is not solved

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[B. Diddy]

And this wasn't happening before Marshmallow? That's strange. Did you get the phone from a carrier, and did the carrier push the update (as opposed to Motorola themselves)?

 

[Jaiswalpratik]

Yes from Flipkart when I got my phone it has lollypop 5.1 then I got marshmallow update on January 3rd

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[B. Diddy]

Not sure what else to try. If the phone is still under warranty, contact Motorola and see if they can do anything about it.