Consider returning the S10+

[Almeuit]

I agree that some units may be worse than others with regard to fingerprint scanning functionality. What I don't agree with is the scale of the problem, and my belief is that a lot of issues related to the fingerprint scanner is a result of average consumers not using it correctly. You're also correct that fingerprint scanners aren't new, however, this type of fingerprint scanner is new. This is just my opinion of course, but I think it is definitely a plausible explanation for the scale of this issue, and not the result of thousands of faulty units.

Well most would say the average consumer doesn't go to tech forums / blogs so it is shocking to hear you think that. I have seen many members on here that I know buy tons of phone who are complaining about it and I know they know how to read / use a FP scanner.

 

[bhatech]

True. But I guarantee you the average consumer who buys this phone is probably not placing their fingerprint correctly.

I'm not talking about normals, I'm talking about complaints from tech savvy people in this and many other forums, reviewers with whom Samsung PR closely work with any issues during the review period.

And to your point, even for normal people they shouldn't worry about too much, it should just work like earlier fingerprint sensors otherwise it's degraded experience or bad design.

You will be like then why do you keep the phone? Because the phone is great, just because the fingerprint is not the greatest for some percentage of people it doesn't mean it's a bad phone. It's just valid concern that people and reviewers are bringing up so that Samsung can address in future update.

And yes there is a large percentage of people that it works perfectly, no one is arguing it. It's just when someone says there is some problem, it's easy to dismiss my phone is not having problem so it must be the user. That may be true but when there are lots of similar complaints pouring in and there is a general trend then you got to take notice.

 

[Mattsg430]

Well most would say the average consumer doesn't go to tech forums / blogs so it is shocking to hear you think that. I have seen many members on here that I know buy tons of phone who are complaining about it and I know they know how to read / use a FP scanner.

There are plenty of average consumers who go to blogs and tech forums after googling for an answer to their issues. What I'm saying is the issue is most likely not the device. I just have trouble believing the scale of this issue. Maybe I'm off base but that's just my opinion.

 

[EMGSM]

Every Samsung phone will have great pre order deals and generally some kind of deal thru out the year, that's a given.

As far as fingerprint sensor, I'm guessing they will be using the same Snapdragon 855 platform which will have the same ultrasonic fingerprint. I'm guessing improvements will come in the form of firmware or software updates which will most likely come to S10 series as well.

My thoughts exactly. Samsung will push out software/firmware and I hope it's as simple as that cause if it's hardware, we're all stuck for a while...unless you return it of course.

 

[Almeuit]

There are plenty of average consumers who go to blogs and tech forums after googling for an answer to their issues. What I'm saying is the issue is most likely not the device. I just have trouble believing the scale of this issue. Maybe I'm off base but that's just my opinion.

Definitely odd to hear that. Even if we ignore the average consumer I have seen well known reviewers I trust say it and people on this forum I have known for years that say it (all who know how to use it properly because it isn't exactly hard to figure out).

 

[bhatech]

Definitely odd to hear that. Even if we ignore the average consumer I have seen well known reviewers I trust say it and people on this forum I have known for years that say it (all who know how to use it properly because it isn't exactly hard to figure out).

Exactly, it's offensive lol to think many of us don't know how to use it. I'm like c'mon son it's not exactly rocket science to us tech savvy people who have been in this field for way too long

 

[DSMpowerhousegroup]

did I get a superb S10? I don't understand how there's so much drama with the fingerprint sensor on this phone. it literally works flawlessly for me.

Same here. I love the device. The best available to me.

 

[Ninjarette]

Ya, ppl need to know that you have to PLACE it at the right spot. Good lord it isn't that hard.

Chill. FPS technology isn't rocket science. If you'd take the time to actually read and stop being condescending, you'd discover that it's not a finger positioning issue in every instance. That ain't hard either.

If people are complaining that it works and after a few days doesn't, then what magical finger positioning technique are they missing? Chill. Go enjoy your phone.

 

[Ninjarette]

True. But I guarantee you the average consumer who buys this phone is probably not placing their fingerprint correctly.

But you have no way of knowing who the "average consumer" happens to be, when it comes to complaints. You're online. So do we need to make videos for you to judge our finger positioning accuracy? If the complaints bother you, then take a break from the conversation. You're not talking to someone who isn't tech savvy.

 

[Dee74]

My FPS on my S10+ works flawlessly. I followed tje advice of some and saved my fingerprint twice and my phone has unlocked 99% using just my thumbprint. This is the best FPS I ever used. I have had them on ipads and my s8+ and none of them worked as well.

 

[Adam Frix]

a lot of issues related to the fingerprint scanner is a result of average consumers not using it correctly.

You don't tell a consumer "you're doing it wrong", especially on a concept that has worked flawlessly in the past. If they've been uber-succesful using it in the past, you cannot tell them "you're doing it wrong'.

If "holding it right" means standing on your left foot and holding your right hand up in the air and twirling counterclockwise on a Tuesday after 2pm, you can insist all day long that "there's a right way to do it, and you're doing it wrong"--but that doesn't mean you haven't completely and utterly failed at providing the paying consumer with what he's come to expect.

The simple fact is, the FPS *is* a failure right now because we all know what a success of a FPS acts like. We all do what we do, and if it doesn't adapt to use the exact same way or better than the previous FPS did, Samsung failed.

I will laugh loudly if Sammy simply does away with the ultrasonic FPS completely, as a failed experiment in attracting consumers with "oooo, new, different, shiny!"

 

[Ninjarette]

You don't tell a consumer "you're doing it wrong", especially on a concept that has worked flawlessly in the past. If they've been uber-succesful using it in the past, you cannot tell them "you're doing it wrong'.

If "holding it right" means standing on your left foot and holding your right hand up in the air and twirling counterclockwise on a Tuesday after 2pm, you can insist all day long that "there's a right way to do it, and you're doing it wrong"--but that doesn't mean you haven't completely and utterly failed at providing the paying consumer with what he's come to expect.

The simple fact is, the FPS *is* a failure right now because we all know what a success of a FPS acts like. We all do what we do, and if it doesn't adapt to use the exact same way or better than the previous FPS did, Samsung failed.

I will laugh loudly if Sammy simply does away with the ultrasonic FPS completely, as a failed experiment in attracting consumers with "oooo, new, different, shiny!"

...and if the "average consumer" can't unlock the phone, then it's a failure, because "average consumers" should be able to...because not only tech geniuses buy high-end phones.

We're not trying to unlock a portal to another world. It's a phone.

 

[Adam Frix]

Exactly.

 

[jbjtkbw007]

FPS works great for me and even when my hands are dirty (working my part time gig in a warehouse). Upgraded from the 9+ and I do notice an improvement in performance for sure and the internal memory upgrade is a nice touch. Sold my S9+ on FB Marketplace for $400 to help mitigate the cost, so that's not an issue. I'm happy with it. Depending on what's on it, I may upgrade to the Note 10.

Yes, I'm a phone Wh*re.

 

[Morty2264]

Sometimes ensuing iterations don't always require an upgrade. It all depends on the individual user.

 

[Adam Frix]

Sold my S9+ on FB Marketplace for $400 to help mitigate the cost

You didn't trade it in to Samsung directly for $550?

 

[Moonliterider]

did I get a superb S10? I don't understand how there's so much drama with the fingerprint sensor on this phone. it literally works flawlessly for me.

Same positive experience here! I've only had my phone a full 2 days and after hitting the back of my phone a few times, and setting the screen sensitivity,as I heard about doing to help with that fps issue some people are talking about, I have had zero issues finding and unlocking my S10+. I really love this phone. It's amazing and it's beautiful too! Great job by Samsung on this one!

 

[Moonliterider]

FPS works great for me and even when my hands are dirty (working my part time gig in a warehouse). Upgraded from the 9+ and I do notice an improvement in performance for sure and the internal memory upgrade is a nice touch. Sold my S9+ on FB Marketplace for $400 to help mitigate the cost, so that's not an issue. I'm happy with it. Depending on what's on it, I may upgrade to the Note 10.

Yes, I'm a phone Wh*re.

Me too! Lol!

 

[Palladium65]

Hi guys im from South Africa , ended up upgrading from the Note 9 to the S10+.

Yes the finger print sensor has a learning curve and can be annoying as hell.

As for us in South Africa getting the Exynos version, I have to say battery is not that great...

We get a dual sim version of the phone here in SA and even without dual sims in the device im still getting considerably less battery life than my Note 9 did.

I still feel it's more than enough to get the average Joe through a day of use.

Hopefully they optimize the software better soon for the exynos chip.

 

[illdini]

Battery life is a lot better, doesn't that count as an improvement?