Constant "Confirm Password" - stucked

[Android Central Question]

I tried to change my fingerprint secured phone to a password secured one ... but after I managed to disable the fingerprint lockscreen ... while introducing the new password something went wrong, horribly.

I get the "Confirm password" screen (which would be normal once after entering a new password) ALL THE TIME i touch a setting that has anything to do with Lock screen/encryption.

Additional info:
- currently I am completely unable to secure my phone (I'm only able to use "swipe" for "unlocking")
- I can't decrypt my sd card if I can't get rid of that "stucked" confirmation

Any ideas (without hardreset - because I would like to acces my data on the SD card)

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Have you tried restarting the phone ? Clearing cache in recovery? Possible safe mode ?

 

[Qbyx]

I did try to restart it, several times. (I forgot to mention in the original post that it's a Galaxy S5+). I'll try the other two options right now (with a little bit of googling)

 

[mustang7757]

Hi , welcome!
Ok

I did try to restart it, several times. (I forgot to mention in the original post that it's a Galaxy S5+). I'll try the other two options right now (with a little bit of googling)

 

[Qbyx]

Unfortunately none of that worked, tried: many reboots, cache partition wipe, safe mode.
If I look at my "Lock screen" settings ... at the "Screen lock" still says "Secured with password" - even tho' I'm opening my phone with a swipe, and opening that option pops up the well known "Confirm password" screen.

 

[belodion]

Try Clear Credentials in Security.

 

[Qbyx]

The "Clear credentials" option is grayed out.

 

[ctathiker]

Re: Constant "Confirm Password" - stucked

'I get the "Confirm password" screen (which would be normal once after entering a new password) ALL THE TIME i touch a setting that has anything to do with Lock screen/encryption.'

This is normal when changing your security settings.
You should be able to add pattern to your unlock setting.

 

[belodion]

Re: Constant "Confirm Password" - stucked

The "Clear credentials" option is grayed out.

If @ctathiker's suggestion doesn't fix it, what are your device administrators, also in Security?

 

[Qbyx]

@ctathiker It's normal once per change AFTER changing the password. I get the "Confirm password" BEFORE changing anything all the time, my phone has NO password currently.
@belodion - I see no suggestion by @ctathiker
I see a "Find My Device" entry that I can activate or deactivate in the "Device administrator" menu, not sure what should I do with it.
Not sure what should I look for in the "Security" menu. Again: if I try to set Swipe/Pattern/PIN/Password the "Confirm password" immediately pops up, BEFORE entering any sort of password/patter.

 

[anon(10614692)]

When you set up the fingerprint lock, you would have been asked for a password at that time, I suspect you are not using that password and getting this error?

 

[Qbyx]

@Galactic Zoo I did have a password while I was having fingerprint lock, which I managed to deactivate (theoretically) with success, I was asked for my safety password and I typed in correctly. I did try to type that password in the new "Confirm password" screen too (as well as all other passwords that somehow might be relevant ... , without success: "Sry, try again"

 

[belodion]

Constant "Confirm Password" - stucked

I see no suggestion by @ctathiker

‘Add pattern to your unlock setting.’

 

[Qbyx]

@belodion "You should be able to ... ", which I described that I can NOT do.

 

[mustang7757]

Sounds like your going need factory reset

@belodion "You should be able to ... ", which I described that I can NOT do.

 

[Qbyx]

< insert sad face >

 

[anon(10614692)]

Do you have a Samsung account?

 

[Qbyx]

@Galactic Zoo I did not have one, I can create one, not sure how will that help, I never interacted with it.

 

[anon(10614692)]

I think your best option is to fully back up your device and unencrypted SD card. I use Smart Switch on my PC. This will back up all apps contacts etc. It does not back up all app data so I use Helium for filling in the gaps. Once done reset the phone set up security and restore your data