Corporate email (Exchange) not syncing after 4.1.2 update

[aniketd]

I believe enabling "Auto synch data" is only a workaround and not a solution. By enabling this option we tell our phone to "pull" emails from server. This is generally called as polling. It eats up phone battery.

The main problem is, with Jelly Bean 4.3 (in my case), "Push" email feature is not working. That is without "Auto synch data" enabled and having synch settings set to "Push" under exchange email account should automatically receive emails from exchange server whenever an email appears on the server.

But one more strange observation is that it is working on one of my friend's mobile with same mobile model and Jelly Bean 4.3.

 

[aniketd]

Go to settings, Data usage, menu and make sure Auto-sync data is checked, this did the trick for my corporate account.

I believe enabling "Auto synch data" is only a workaround and not a solution. By enabling this option we tell our phone to "pull" emails from server. This is generally called as polling. It eats up phone battery.

The main problem is, with Jelly Bean 4.3 (in my case), "Push" email feature is not working. That is without "Auto synch data" enabled and having synch settings set to "Push" under exchange email account should automatically receive emails from exchange server whenever an email appears on the server.

But one more strange observation is that it is working on one of my friend's mobile with same mobile model and Jelly Bean 4.3.

 

[huntbot]

Ok this is what worked for me. Note that I'm kinda hijacking this thread, since my issue did NOT start with 4.1.2 update. Sorry for that, but maybe my solution will help someone.

Samsung Galaxy Note II using stock e-mail app, I had Exchange stop "pushing" this week. I had been playing with a few power-saving and cleanup apps (Clean Master, Battery Doctor), and I *THINK* one of them turned off something that I didn't count on, as suddenly my Exchange would NOT push no matter what I tried - deleting the account and re-creating it several times, trying 3rd-party apps (none turned out to support Exchange 2010 since 2010 doesn't support WebDav, etc.), playing with different push/manual schedules, etc.

Finally my boss sat with me and we compared our two very different Android phones. I don't know what phone he has, and it's not really relevant except that he had a main SYNC option in his "Power bar" that I didn't have in my pulldown top scrollbar (sorry, but don't know the official name for that bar - where airplane mode, wifi, etc. are). So I found where that option is on my phone:

Settings>Display>Notification Panel - and there is an option to have SYNC show in that bar! I added SYNC to that bar, and then upon checking the bar, lo and behold, sync was NOT ON! Since I didn't even have that option to turn off, I know that I didn't do it manually, so one of those apps must have done it when I was messing with them trying to get maximum performance out of my phone (my fault, not theirs).

After turning that main SYNC option back on, my phone is pushing brilliantly (or let's say receiving the pushes, I guess...?). Hope this helps folks, and sorry for the TL; DR.

-h

 

[Achim Hoffmann]

Outlook Web App Help
Had same issues, it turned out that after updating office365, the Android software did not update the server name from a "podxxxx.outlook.com" format to the new "outlook.office365.com" as described in above link.
Frustrating for me as the only Android user in the Office, Apple managed to do this automatically.
Everything worked after changing to the new server name.

 

[Sridhar Hari]

Thanks for the advise it solved my problem. My android version was upgraded to 4.4.2 and master sync of my corporate account was disabled

 

[hitenmistry]

For me I resolved this by selecting Security type of "SSL/TLS (Accept all certificates)" rather than just "SSL/TLS".

This is on my Nexus 4 after I tried all the other data sync related suggestions which I already had enabled.

I also have push notifications set and this is working fine.

Perhaps there are multiple certificates from potentially multiple Exchange servers which do not have a method to accept by prompt once setup so the need to automatically accept upfront?

All the best.

Hiten

 

[tweazer]

Running 4.3 on a GS3. Could not figure out why Master Synch is diabled. I tried all the suggestions I saw here with no luck. Looked at all of the settings on the phone and none of them solved the issue. Then I remembered since the 4.3 update we have all the toggles on the quick settings in the notifications screen. Sure enough the Synch button was off. As soon as I toggled it the emails started to arrive.

It never occurred to me to look at the Quick Toggles. Now why is there no duplicate Synch setting in the normal settings menu. One would think that a quick setting would also be settable in the full settings menu.

 

[John Smith142]

MarkFL88, you are awesome, thanks

 

[itzhak samuel]

the solution was correct 1 second and all is working

 

[Mary Paxton]

Excellent! I followed your advice and wholly, my email notifications is back up after being down for a week! Thank you!!