Dang, my G6 just crapped out on me!

[strikeIII]

Anyone have their G6 just stop working? Can't power it on and doesn't see the charger plugged in. Tried different chargers and they all work fine on my S8+ and Pixel. Looks like I'll have to do a warranty exchange. What a buzz kill.

 

[jasonandrews25788]

replace it...

 

[jtcannonball]

My S8+ did the identical thing.

 

[Almeuit]

That sucks. I had my original Pixel XL die on me one day. I rebooted it and it never turned on or showed power again. I had to get it exchanged by Google.

 

[muckrakerX]

Have you tried holding power button and volume down button simultaneously until phone reboots. Obviously you can't do a battery pull, so...

 

[strikeIII]

Have you tried holding power button and volume down button simultaneously until phone reboots. Obviously you can't do a battery pull, so...

Yup tried that. Nothing. I already called in for a warranty replacement so I'll have my new device tomorrow.

 

[dgphotog]

By any chance, did you get an assurance that it will be a brand new phone, or will they pull the "like-new" line? It may be too new a model to have shelves of refurbished available, but it always irks me that I must inherit someone else's problem unit when I invoke the warranty replacement (at least with VZW). I've had two occasions over the years when the issues with the 'new' phone were worse than the one I was returning.

 

[strikeIII]

By any chance, did you get an assurance that it will be a brand new phone, or will they pull the "like-new" line? It may be too new a model to have shelves of refurbished available, but it always irks me that I must inherit someone else's problem unit when I invoke the warranty replacement (at least with VZW). I've had two occasions over the years when the issues with the 'new' phone were worse than the one I was returning.

I honestly didn't bother to ask. It was shipped to me in a standalone package so I'd assume it's refurbished. I have never had any issues with refurbished devices from AT&T they still look brand new and I typically never have any issues. However, the device I'm replacing that died on me was an Insurance replacement which they sent me a brand new phone. So go figure. You can get a lemon weather it's brand new or a refurb which is why it doesn't bother me.

 

[L0n3N1nja]

By any chance, did you get an assurance that it will be a brand new phone, or will they pull the "like-new" line? It may be too new a model to have shelves of refurbished available, but it always irks me that I must inherit someone else's problem unit when I invoke the warranty replacement (at least with VZW). I've had two occasions over the years when the issues with the 'new' phone were worse than the one I was returning.

What do you think they do with phones returned in the 14 day window just because someone didn't like it? They can't just throw away a $700 plus dollar device because someone wasn't happy with it, it becomes a refurbished. Even most insurance companies are using refurbished phones, kinda sucks, but having worked at Verizon I know at least 95% of them are as flawless as a new phone.

 

[1901Madison]

What do you think they do with phones returned in the 14 day window just because someone didn't like it? They can't just throw away a $700 plus dollar device because someone wasn't happy with it, it becomes a refurbished. Even most insurance companies are using refurbished phones, kinda sucks, but having worked at Verizon I know at least 95% of them are as flawless as a new phone.

What kind of testing do they do with the returned phones to ensure that they are truly "like new"?