So I heard here that the Droid Turbo has a problem where when the Wi-Fi is turned on, it still uses the data unless it's explicitly turned off. I experienced this firsthand when I had a YouTube marathon on it one night with the Wi-Fi on, and suddenly got a message telling me 75% of my data was used.
My data doesn't reset until the 18th, and it's a shared family plan. We're at 90% now, despite us all using as little as possible (or can be governed).
I read here that someone called Verizon and told them about the issue, and the rep said that it's a known issue that's being worked on, and that he won't be charged for any data overages in the interim. Hoping to get a similar result, I called, but I was instead told that nothing could be done and that I'd have to just bear with it.
So now what? Was that person's case a unique one and not shared with others, or is my case the exception to the rule? Should I call again and see if they'll be lenient this time? Or am I just screwed?
Thanks.
P.S.: If this belongs in the Verizon forum, my apologies. Just felt like this was the most pertinent place, but I might be mistaken.
My data doesn't reset until the 18th, and it's a shared family plan. We're at 90% now, despite us all using as little as possible (or can be governed).
I read here that someone called Verizon and told them about the issue, and the rep said that it's a known issue that's being worked on, and that he won't be charged for any data overages in the interim. Hoping to get a similar result, I called, but I was instead told that nothing could be done and that I'd have to just bear with it.
So now what? Was that person's case a unique one and not shared with others, or is my case the exception to the rule? Should I call again and see if they'll be lenient this time? Or am I just screwed?
Thanks.
P.S.: If this belongs in the Verizon forum, my apologies. Just felt like this was the most pertinent place, but I might be mistaken.