Declined on trade in because of BS reason that simply isn't true

[torbach1]

Well, to their credit, they allowed me to send evidence of the phone really being unlocked. But they initially said they can't do anything after I have the trade back. I'm not expecting anything, and I've accepted that I screwed up and learned from the experience.

It happens, what did Samsung say?

 

[mustang7757]

Well, to their credit, they allowed me to send evidence of the phone really being unlocked. But they initially said they can't do anything after I have the trade back. I'm not expecting anything, and I've accepted that I screwed up and learned from the experience.

Sorry to hear that , but you'll be prepared next time around.

 

[buzzy3970]

Glad to see the honesty. I'm sure it's plenty that have done the same but won't admit it.

Ok, after continuing in the process, I discovered that I did mess up, and I feel it would be unfair not to own up to that here. My apologies for the noise here. I did in fact forget to remove my Google account. So although it looked like the device was reset and ready for a new user, at some stage in the bootup process it asked for the previous pin...

View attachment 309369

 

[Jaycemiskel]

OMG another Samsung trade-in horror story. This is why I'm nervous whenever sending in my devices. Sorry this happened to you.

It's not a horror story. They removed the account incorrectly and it's actually locked. Samsung was right.

 

[anon(10274434)]

It's not a horror story. They removed the account incorrectly and it's actually locked. Samsung was right.

^^^TRUTH^^^

 

[boltsbearsjosh]

Samsung actually DID botch mine. They said the same thing regarding my iPhone XR, and even sent me a screenshot of the Apple ID sign in page. The thing is, they didn't realize that its the standard page that comes up regardless now. It isn't asking for any specific Apple ID, it just gives you an option to sign in. You have to click "don't have an Apple ID" to bypass this now on iPhones...its stupid and it makes it look like activation lock when it actually isn't. I'm really hoping Samsung fixes this. They have my trade in frozen right now while they investigate. I really don't need to be taking an unncessary $600 hit right now either..

 

[boltsbearsjosh]

Here's my image. As you can see, its not an activation lock message.

I remember before I shipped it, I went through the entire opening sequence just to make sure I could get all the way to the home screen (WITHOUT signing into anything or setting up biometrics), and it did...so then I factory reset it once again knowing I was good to go.

 

[KupKrazy]

Not sure if this would be helpful to some - but if you think you haven't signed out of your Google account and have sent the phone in, you might still be able to log out of said phone remotely:

https://support.google.com/accounts...n&visit_id=637036815632698437-3705835505&rd=1

Not sure if this would do the trick, but to be honest - when I went on this page, I saw some of my old phones that I have previously sent to Samsung for trade-in still signed-in (and I always got full credit). But, it doesn't hurt to sign out anyway, I guess.

 

[mustang7757]

Not sure if this would be helpful to some - but if you think you haven't signed out of your Google account and have sent the phone in, you might still be able to log out of said phone remotely:

https://support.google.com/accounts...n&visit_id=637036815632698437-3705835505&rd=1

Not sure if this would do the trick, but to be honest - when I went on this page, I saw some of my old phones that I have previously sent to Samsung for trade-in still signed-in (and I always got full credit). But, it doesn't hurt to sign out anyway, I guess.

It would factory rest the phone but still wouldn't get rid of Google protection once you open to go past set-up wizard

 

[KupKrazy]

It would factory rest the phone but still wouldn't get rid of Google protection once you open to go past set-up wizard

Doesn't signing out of your google account disable the protection? You no longer have it associated with your account, so there's nothing to link it to you anymore. I don't think this factory resets the phone, but just removes the google account.

 

[mustang7757]

Doesn't signing out of your google account disable the protection? You no longer have it associated with your account, so there's nothing to link it to you anymore. I don't think this factory resets the phone, but just removes the google account.

It can erase your data , but to my knowledge , it will still keep the factory reset protection option enabled to prevent from anyone using the phone .

 

[KupKrazy]

It can erase your data , but to my knowledge , it will still keep the factory reset protection option enabled to prevent from anyone using the phone .

Hmm, well that would then make it useless to everyone including the original owner. In any case, I just don't recall doing anything special to my last few trade-ins to Samsung and they were accepted for full value. Weird.

 

[mustang7757]

Hmm, well that would then make it useless to everyone including the original owner. In any case, I just don't recall doing anything special to my last few trade-ins to Samsung and they were accepted for full value. Weird.

Yeah , at least if they figure your password or pin they can get into the phone that's why doing a remote wipe clears any data they can take , so if they try to add a account thats where factory rest protection kicks in and asks for Google account previously used on the device . So remotely doesn't remove your account just your data .

 

[Mike Dee]

Hmm, well that would then make it useless to everyone including the original owner. In any case, I just don't recall doing anything special to my last few trade-ins to Samsung and they were accepted for full value. Weird.

The original owner can still get in.

 

[KupKrazy]

The original owner can still get in.

I guess that's the part I don't get bc the Google site says that's that your account won't be associated to the phone anymore but if what you say is right, then that's false because despite you signing out, the phone is STILL associated with your Google account despite signing out.

 

[methodman89]

So much conflicting info.
I've thought this is correct :

FRP is automatically enabled once you have added a Google account to your phone. To add a Google account:

Go to "Settings" > "Accounts" > "Add and account" > "Google". Then enter the username and password of your account to add the account.


To disable FRP, you just have to remove Google account from your phone.

On your Android phone, go to "Settings" > "Accounts" > "Google", choose the google account that you have added and find "Remove account" by clicking the icon on the top right corner.


To conclude, before you send your phone to the next user, you should first remove Google accountfrom your phone to disable FRP, then you wipe out all data in your phone. In this way, the next user can set up the phone without stopping by FRP.
Tip: to avoid the trouble of FRP, you should not factory reset your phone in 24 hours after you have recently changed the Google password associated to your phone. Due to security reason, Android wouldn't allow you to set up your phone with a Google password that is newly reset within 24 hours.

 

[frederickdawg]

Not sure if this would be helpful to some - but if you think you haven't signed out of your Google account and have sent the phone in, you might still be able to log out of said phone remotely:

https://support.google.com/accounts...n&visit_id=637036815632698437-3705835505&rd=1

Not sure if this would do the trick, but to be honest - when I went on this page, I saw some of my old phones that I have previously sent to Samsung for trade-in still signed-in (and I always got full credit). But, it doesn't hurt to sign out anyway, I guess.

That doesn't make sense. Attached is the list of devices I was signed in. But I obviously am not signed in currently, they have either been sold or returned with no issues.

 

[buzzy3970]

That doesn't make sense. Attached is the list of devices I was signed in. But I obviously am not signed in currently, they have either been sold or returned with no issues.View attachment 309424

Yea people will tell you different stories on what works and doesn't. The only for sure thing is to reset the phone and go straight through to setup and continue until you get through to the home screen. That way no confusions and frustrations when sending off your phone.

 

[mustang7757]

Yea people will tell you different stories on what works and doesn't. The only for sure thing is to reset the phone and go straight through to setup and continue until you get through to the home screen. That way no confusions and frustrations when sending off your phone.

Exactly

 

[frederickdawg]

Yea people will tell you different stories on what works and doesn't. The only for sure thing is to reset the phone and go straight through to setup and continue until you get through to the home screen. That way no confusions and frustrations when sending off your phone.

Well I go into accounts and remove accounts manually before reset that's my regimen. Also check for the sake of it like you do after wards.