This on it's own proves that their rejection is still bogus. I'm still trying to get them to give me something for the trade. I don't have too many high hopes on it, or much patience to continue down this path. But the fact that the Factory Data reset actually says it will erase the Google account and this is Samsung's own Settings screen proves that they really can't make this claim legitimately. If this wasn't $600, I wouldn't be fighting this. But I honestly would not have purchased the Note 10+ at this time were it not for this trade in offer. I may have done so later. At this stage, while I've been arguing with them about this, the return period has also expired.