Declined on trade in because of BS reason that simply isn't true

[anon(10274434)]

Not sure*
I love their phones**.

*The older I get the more I find my self saying "not sure" about things

** Note 10+ is my 1st Samsung phone after several Pixels and Motorola phones, I'm lovin' it.

Note on my friend- Note on!

 

[Mike Dee]

Not sure I agree that I didn't reset it properly. Is there a difference between doing what you did, and going into my Google account after reset on a computer and removing the device from my list of devices, etc?

Anyway, the difference between Samsung and their real competitors like Apple, or even Microsoft is stark. I recently had to get my MacBook fixed at an Apple store. When I came to pick it up, the charge after Apple Care was $300, but their credit card machine wasn't working. They just gave me back my laptop. I walked out of there into the Microsoft store at the same mall with my daughter's Surface Laptop which we bought from Best Buy, was out of warranty, but whose trackpad wasn't working. They gave me a new one. No questions asked. Compare that to this $25 gift certificate. Samsung is great but they've got a lot to learn about customer service. And this incident is not the only reason I'm saying that. Anyway, despite that, I love their phones.

Going into your Google account and removing the device is not the same thing as removing the Google account from the device. The isdues come up because of the way they implemented Factory Reset Protection.

 

[torbach1]

I did remove the Google account from the device too. I didn't sign out of any sites per se. I removed all accounts. That was the last one.

Going into your Google account and removing the device is not the same thing as removing the Google account from the device. The isdues come up because of the way they implemented Factory Reset Protection.

 

[Mike Dee]

Just to add some more verbiage to this mess - I sent a Pixel 3a XL in to sell, not as a trade in on the Note 10 - The site I sent it to gave me the same not reset properly talk since my account was still on the phone.
(I think I mentioned all this previously)
I called and talked to a tech and he said that Google, with out telling anybody, had changed the reset procedure and accounts were not being erased. The phone was returned to me and sure enough, my Google acct was still on the phone. Like you, this wasn't my 1st rodeo, and I know that factory rest/erase all data/blah/blah/blah. I went in and removed the account, reset it again, made sure the account was gone, sent the phone back and my check is in the mail.

You sent a Pixel, I sent a Pixel - I'm not sure Samsung is to blame in this situation - seems to me the issue is with Google/Pixel. I don't know if anybody else has had this issue with any other phones - just sayin'

While I don't have a house full of Samsung products as you do, I have purchased enough Samsung SSDs to supply a small 4th world country, and been happy with all of them.

As far as dealing with the Cust Serv Reps, most companies have a "system" - and God forbid you try to ask about, or do anything that falls outside the system. Several years ago I bought something on line from Macy's, it never arrived, called them and they issued me a credit. A few days go by and the package shows up on a porch I wasn't expecting it to be on. I call Macy's, tell them I finally found the package and I owe them the money for the shirts. Rep says " you mean to tell me you are calling to tell us you owe us money" I said "yep" - she says "hold on". Comes back on the phone and tells me their system is not set up charge under these conditions and I was to enjoy the shirts on them.

what has been learned here:

I have way to much time on my hands
I am an honest person
Never mess with "the System"
AND
Offering you a $25.00 gift certificate to buy more stuff from someone you are complaining about is a "system" thing, not a "person" thing.

I feel a lot better now.

I was under e impression they wouldn't allow it to be sent in twice.

 

[anon(10274434)]

I was under e impression they wouldn't allow it to be sent in twice.

The 3aXL I sent in was NOT a trade in for the Note 10.

 

[Anastayja1]

Just to add some more verbiage to this mess - I sent a Pixel 3a XL in to sell, not as a trade in on the Note 10 - The site I sent it to gave me the same not reset properly talk since my account was still on the phone.
(I think I mentioned all this previously)
I called and talked to a tech and he said that Google, with out telling anybody, had changed the reset procedure and accounts were not being erased. The phone was returned to me and sure enough, my Google acct was still on the phone. Like you, this wasn't my 1st rodeo, and I know that factory rest/erase all data/blah/blah/blah. I went in and removed the account, reset it again, made sure the account was gone, sent the phone back and my check is in the mail.

You sent a Pixel, I sent a Pixel - I'm not sure Samsung is to blame in this situation - seems to me the issue is with Google/Pixel. I don't know if anybody else has had this issue with any other phones - just sayin'

While I don't have a house full of Samsung products as you do, I have purchased enough Samsung SSDs to supply a small 4th world country, and been happy with all of them.

As far as dealing with the Cust Serv Reps, most companies have a "system" - and God forbid you try to ask about, or do anything that falls outside the system. Several years ago I bought something on line from Macy's, it never arrived, called them and they issued me a credit. A few days go by and the package shows up on a porch I wasn't expecting it to be on. I call Macy's, tell them I finally found the package and I owe them the money for the shirts. Rep says " you mean to tell me you are calling to tell us you owe us money" I said "yep" - she says "hold on". Comes back on the phone and tells me their system is not set up charge under these conditions and I was to enjoy the shirts on them.

what has been learned here:

I have way to much time on my hands
I am an honest person
Never mess with "the System"
AND
Offering you a $25.00 gift certificate to buy more stuff from someone you are complaining about is a "system" thing, not a "person" thing.

I feel a lot better now.

So this makes soo much sense. I sent a Pixel 3 in to Samsung when I got my S10 and my trade in was rejected because they said I didn't factory reset the phone even though I did. Sure enough, when I booted it on it required my information which I found odd since the phone was factory reset. The Pixel 3 is now sitting in the box but now completely reset.

 

[anon(10274434)]

So this makes soo much sense. I sent a Pixel 3 in to Samsung when I got my S10 and my trade in was rejected because they said I didn't factory reset the phone even though I did. Sure enough, when I booted it on it required my information which I found odd since the phone was factory reset. The Pixel 3 is now sitting in the box but now completely reset.

Seems a factory reset doesn't always do what we are used to it doing - electronics - what's not to love.
Pixel 4 coming out soon - you could trade the Pixel 3 in on one and join the New Note Pixel Club.

OT - according to our avatars, you are almost as cute as I am -

 

[Mike Dee]

So this makes soo much sense. I sent a Pixel 3 in to Samsung when I got my S10 and my trade in was rejected because they said I didn't factory reset the phone even though I did. Sure enough, when I booted it on it required my information which I found odd since the phone was factory reset. The Pixel 3 is now sitting in the box but now completely reset.

After a reset always verify that it doesn't require your login information.

 

[Anastayja1]

Seems a factory reset doesn't always do what we are used to it doing - electronics - what's not to love.
Pixel 4 coming out soon - you could trade the Pixel 3 in on one and join the New Note Pixel Club.

OT - according to our avatars, you are almost as cute as I am -

Yeah, when a factory reset isn't really a factory reset. Who knew?

PS: You are a bad influence. I just told myself a few days ago that I was going to try to and hold on to my Note for a year. I've been buying way too many phones.

Not a fan of the Pixel 3 at all. Way too small. I just wanted to see what all the fuss about the camera was and hated the notch of the XL.

 

[Anastayja1]

After a reset always verify that it doesn't require your login information.

That's the thing, I did. Evidently I didn't go through enough steps though because the phone came on like it was reset and it wasn't until I actually went through more of the settings after I had Samsung send it back that the phone asked for my info. Now I'm paranoid about resetting any phone.

 

[mustang7757]

After a reset always verify that it doesn't require your login information.

Exactly

 

[mustang7757]

That's the thing, I did. Evidently I didn't go through enough steps though because the phone came on like it was reset and it wasn't until I actually went through more of the settings after I had Samsung send it back that the phone asked for my info. Now I'm paranoid about resetting any phone.

You should go up to the point it ask for Gmail account or previous then back out to start page

 

[Anastayja1]

You should go up to the point it ask for Gmail account or previous then back out to start page

Where were y'all when I reset my Pixel? Thanks for the tip.

 

[mustang7757]

Where were y'all when I reset my Pixel? Thanks for the tip.

I'm sorry(
Mike's fault )

 

[Anastayja1]

I'm sorry(
Mike's fault )

Isn't everything Mike's fault?

 

[mustang7757]

Isn't everything Mike's fault?

I'll tell you a secret
YES

 

[Mike Dee]

That's the thing, I did. Evidently I didn't go through enough steps though because the phone came on like it was reset and it wasn't until I actually went through more of the settings after I had Samsung send it back that the phone asked for my info. Now I'm paranoid about resetting any phone.

That's why I do a reset, an account verification and a second reset. It doesn't hurt.

 

[Mike Dee]

Isn't everything Mike's fault?

Don't encourage @mustang7757.... I'll have to buy him a new Boston hat.

 

[mustang7757]

Don't encourage @mustang7757.... I'll have to buy him a new Boston hat.

Yankee

 

[Anastayja1]

That's why I do a reset, an account verification and a second reset. It doesn't hurt.

Trust me, I've learned my lesson.

Don't encourage @mustang7757.... I'll have to buy him a new Boston hat.

My apologies. I'll go back to just lurking.