I have a Verizon galaxy note 5. Thinking I was deleting one photo, I accidentally deleted my whole camera folder. I tried using a 3rd party PC program to retrieve the deleted files. When the retrieval process hung up at 90% finished I started looking for information about the program and found that it doesn't work without the phone being rooted. So I figured my photos were lost (gutted about that, lots of grandkid pics there) and restarted my phone. But now when I boot my phone, the start screen has an icon of a unlocked lock with the word custom under it. There are 2 new icons on my notification bar, one says VO))LTE and the other kinda looks like two chat bubbles mashed together. My Verizon data is spotty at best and when I try to open my secure folder it says that it's been locked because of unauthorized software on my phone. I guess my question is, did the file retrieval software root, or try to root, my phone? The software was marketed as file retrieval and did not say anything about rooting. Is there anyway to get the phone to a state where I can get back into the knox secure folder? I don't have a problem rooting the phone, just would have been nice to have a heads up to back up the secure folder. Also, I now get a notification that says "Security notice: Unauthorized actions have been detected. Restart your phone to undo any changes" nothing happens when rebooting.
Thanks in advance for pointing me in the right direction.
PS Anyone have an idea on the new notification icons and how to get rid of them?
Thanks in advance for pointing me in the right direction.
PS Anyone have an idea on the new notification icons and how to get rid of them?
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