Do you really experience signal issue with your GN?

[Premium1]

Lots of people have posted praising this phone, myself included AND while I do agree that people not experiencing any problems seldom start new threads, the same is not true of polls.

I was not arguing with you by any means just saying that many people usually don't even join sites like these until they are having issues that they hope maybe someone else is having and they can ask about. You are right polls are pretty straight forward by all means.

 

[mears]

Ok, I have an update. Today I decided to completely disable 4G, and low and behold, no issues. First attachment is the screenshot for battery usage/connectivity for today with 3G only, and the second is from yesterday with 4G enabled. Keep in mind, I live in an area of excellent 4G coverage. Both days, I left my phone in nearly the same spot on the coffee table.

 

[bassjo]

I'm on my 3rd device, in the 4g areas I have no problems. At my house which is in a prolific 3g area I'm bouncing from nothing except the 3g sign, (no bars) to maybe 1 bar with the 3g sign. The signal strength has been ranging from 100 dBm to 120 dBm. They told me at the store that maybe this isn't the phone for me because it thinks I live in a fringe area. (Whatever that means) When I compared my wife's iPhone 4 which averages 3 bars solid 3g service at home the VZW rep said that the iPhone was the better phone all around and that any Android phone made could never compare to the service you get on said phone. And they said they wouldn't swap out my phone with another GN after this time so I guess I'm going to have to go iPhone... :'(

 

[qnet]

I thought I had a problem but I guess I really don't. After reading some stuff on here I don't think I'm having that big of a issue.

I can make and receive calls fine and never drop calls but, my data drops off a lot. It's so low that I don't even bother using data and just stay on on home network's wifi.

The most important thing for me is to be able to use the phone as a phone and I can do that. However it would be nice if they updated the software so I could take advantage of the 4G at home. I know I'm in the area because my Xoom can get it, though not as good as other areas.

 

[CarryMe]

Ok, I have an update. Today I decided to completely disable 4G, and low and behold, no issues. First attachment is the screenshot for battery usage/connectivity for today with 3G only, and the second is from yesterday with 4G enabled. Keep in mind, I live in an area of excellent 4G coverage. Both days, I left my phone in nearly the same spot on the coffee table.

Please report this to VZW. It shouldn't be happening that the 3G signal is better indoors than the 4G signal.

 

[Premium1]

Please report this to VZW. It shouldn't be happening that the 3G signal is better indoors than the 4G signal.

For me my 3g is better indoors than 4g is especially where I work in the city and in my basement of my house.

 

[mitra88]

Please report this to VZW. It shouldn't be happening that the 3G signal is better indoors than the 4G signal.

3G signal is also better in my house.

1xRTT: -80dBm average
EVDO: -90dBm average
LTE: -105dBm average

 

[mitra88]

Ok, I have an update. Today I decided to completely disable 4G, and low and behold, no issues. First attachment is the screenshot for battery usage/connectivity for today with 3G only, and the second is from yesterday with 4G enabled. Keep in mind, I live in an area of excellent 4G coverage. Both days, I left my phone in nearly the same spot on the coffee table.

Thanks for an update, mears. This looks more and more like a hand-off issue to me, after looking at the update. However, it could be the LTE network issue of VZW in your local area. Anyway, something is definitely going on. If you are able to reproduce this result for a couple of days straight, you had better bring it to VZW. VZW had better answer to yours.

 

[mitra88]

A few quick words -

People who are saying 55% of owners are experiencing a problem are wrong. 55% of AndroidCentral.com users, who have an account, who opened this thread, and who voted are experiencing problems. There is quite a big difference between the two.

Next up, I truly believe it is a certain batch of phones. Here are some screenshots I just took. I have HORRIBLE service at work as you can see on my status bar. Now, look at my 'time without signal'. It isn't anywhere near what many of you are experiencing and I'm in a horrible reception area.

True. 55% just means 55% of registered Android central users coming to see this thread. Out of general public, the percentage will be way lower, IMO.

Your test result shows that your GN has been awake when your screen was off. That's not supposed to happen, unless there is some process going on background while you put your GN's screen off. You might want to find out what app or process was causing your GN to be awake while your screen was off. That would solve your battery issue.

 

[karn101]

True. 55% just means 55% of registered Android central users coming to see this thread. Out of general public, the percentage will be way lower, IMO.

Your test result shows that your GN has been awake when your screen was off. That's not supposed to happen, unless there is some process going on background while you put your GN's screen off. You might want to find out what app or process was causing your GN to be awake while your screen was off. That would solve your battery issue.

Oh, I don't have battery issues. I was playing Google Music =)

 

[mitra88]

Believe me, I am not arguing that fact nor am I saying that those experiencing a problem are making it up. I truly believe there IS an issue but I have a feeling it's a certain batch of phones. It can very well be a straight split of 50/50. I have two co-workers who have the phone (neither frequent any kind of gadget websites) and hear no complaints from them. BUT, if they were, they would most likely google the problem, find a website such as this, logon, and vote that they are having a problem.

As the other poster said; people who have gripes are more likely to complain than people who are content are likely to rave about it.

Since some other members used the personal history to make his point, I will also try that.

SInce the day one, I so far gathered five other users of GN locally. They are all my colleagues, who never used any kind of online forum like this. I have been in contact with them and asked for their opinion about their GNs. There were some pros and some cons they mentioned, most of which were already discussed in this forum. However, only one of them mentioned the signal issue.

Will other four colleagues of mine have no signal problem on their GNs at all? I am not sure. They simply may not be aware of what was going on with their phones. However, they didn't catch it first hand. The only one person who mentioned the signal issue also happened to hear about it from the local VZW rep and became aware of the issue.

This poll was merely a poll to find out how many of us really are experiencing the signal issue. Nothing more, nothing less. However, after applying the common sense to the result we have gotten so far, I would dare to say that at least more than half of GN users may not be experiencing (or recognizing) the signal issue.

Meanwhile, I have no intention to minimize 55% we have here. It still is quite HUGE PERCENTAGE even for a user forum poll. That means something definitely is going on. It also tells me that this issue is more and more likely be related to the radio software, than the hardware. If the issue has something to do with the radio hardware of GN, it cannot be in the middle like this. It should have been completely reproducible.

 

[mitra88]

Oh, I don't have battery issues. I was playing Google Music =)

Ah! Gotcha!

 

[mitra88]

Here is the screen shot of my GN today.

Not bad for moderate use with about 2 hours of on-screen time.

 

[Premium1]

Here is my screenshot from today.

 

[willstilson]

Here is the screen shot of my GN today.

Not bad for moderate use with about 2 hours of on-screen time.

What does the black area in your mobile network signal bar mean?

 

[Ken7]

I suspect this whole issue is because of VZNs rapid alteration of their LTE network in many locations at random times, even in places where one has become used to a stable and good signal, not just those on the fringes. I suspect that the phone is fine, not technically flawed like the infamous iPhone with "antennagate". I don't have on yet, but plan on using 3G only if I decide to get one next week.

That's not correct since most of us with the issue have seen other LTE phones that have no issues in the same areas. It's virtually always the GNex that's having the issue. That's no coincidence.

I continue to be concerned it could be a hardware issue that won't be solved by software.

 

[Droid800]

Okay. So today when I ran to the grocery store, I pulled a quick speedtest.

The first picture is what my signal was like, which was the best I've ever seen on the nexus. Full bars, great dBm.

The second is the speedtest. It's extremely mediocre for the strength of signal I have. On a rezound in the same parking lot, I've been able to pull more than 40 down.

It's extremely frustrating, and I've just about had it. ICS is the bees knees, but the nexus itself is rapidly turning me off.

There is something wrong with this phone. I don't know what it is, or if its hardware or software, but something isn't right with it. I also experienced my first time without signal today. 2% of my usage (about 15 minutes) was without signal. That's a lot considering I haven't had that before.




Sent from my iPad using Tapatalk

 

[CarryMe]

I continue to be concerned it could be a hardware issue that won't be solved by software.

Me, too, but everyone I know has a freaking iPhone so I can't test it in my area.

 

[CarryMe]

There is something wrong with this phone. I don't know what it is, or if its hardware or software, but something isn't right with it.

Yes, you have hit the nail on the head - there is something wrong, but whether it is hardware or software, we don't know at this point.

I can return until 1/15/2012 since I bought in a VZW store with extended holiday returns and Amazon has a 30 day return period, so most of us should be able to continue testing it until 1/15/2012. I sure hope people are giving feedback to VZW, G and Sammy to help speed the debugging process along.

 

[Ken7]

I do not agree with your point that it may be hardware. Symptoms we are seeing are too random to consider it as hardware issue. Also, as you can see almost 40% of the entire users just on this forum do not experience any issue at all. Considering that people on the forum are more active and vocal than general public, I would say more than half of GN users probably would not be experiencing the issue at this moment. If the problem is going to be anything about hardware, it should be more reproducible, by anyone, at anytime.

Provided that my prior assumption that the ongoing issue is the hand-off /authentication issue is correct, it is more likely to be related to the software.

It could also be that 40% are in a strong signal area that tends not to affect the GNex.