Droid Incredible Shipping?

[MA2GA28]

I called the store earlier this morning. Employee I got on phone told me he was going to call the warehouse to see what the hold-up was, and said he'd call be back within the hour. No call back, of course.

Called them back. Different employee told me he'd check and put me on hold. Was on hold for 35 minutes. A DIFFERENT employee picked me off hold and asked how he could help. He looked into my order, and he was the first to tell me (considering all the calls I've made since Thursday) about the 5 day delay (he said they were notified about it middle of last week).

BUT, he was able to tell me that according to the most recent update, my order is currently being processed and packaged. He said there's no tracking yet, but he said one would most likely be generated today, so he told me he would call back later with an update.

I'm giving him until 4.

 

[MissyO]

What was your order date? I am in Tennessee and mine was 6/5.

 

[shiq]

On the phone right now

"We are experiencing technical difficulty with our uh system"

And asked if i ordered on the 5th about 7 times already, clearly having no clue what to do.

Wow.........

So i asked about people with back ordered incredible orders and about allowing us to switch over to the Droid X and this is what she said.

"The droid X is actually back ordered as well."

I said, i thought the droid X wasn't up for pre-ordering yet..."

She goes
"Oh yeah they aren't able to be ordered yet but i'm just expecting the Droid X to be back ordered, it's basically the same phone as the Incredible with a few modifications. So if you want us to switch you over to the droid X you will be in the same situation you are in right now."

Also said i should have gotten my phone shipped yesterday but as of right now there is a 5 day delay so exluding the weekend it should be shipped next monday...... Awesome! Pretty sure it was supposed to ship last friday and then this monday but hey lets say Next monday so next monday when i call you can say next monday again.

Well heres to everyone getting their incredibles after a new phone is released!!

 

[xblitz44x#CB]

O

"The droid X is actually back ordered as well."

I said, i thought the droid X wasn't up for pre-ordering yet..."

She goes
"Oh yeah they aren't able to be ordered yet but i'm just expecting the Droid X to be back ordered, it's basically the same phone as the Incredible with a few modifications. So if you want us to switch you over to the droid X you will be in the same situation you are in right now."

How do these people still have jobs? Since they run on the same OS, that means they're basically the same phone and thus the backorder will be the same? No consideration or mention of the screen production problem?

I might give a call to 611 for the sheer entertainment value.

 

[KMF0727]

What makes me the most mad is 2 things:

1) Every time you speak to somone at VZW you get a different story and
2) Even though it's not Android the iPhone 4 was ANNOUNCED 2 months after the Incredible and for the most part their customers who pre-ordered it already have it in hand!

 

[shiq]

I might give a call to 611 for the sheer entertainment value.

It's not a bad idea at this point. There really could be some nice videos posted if someone recorded several conversations with a verizon csr.

Just to show the range of i don't knows and fake stories.

 

[youngdrake]

Been on this thread a lot but have not posted. Ordered in store 6/7 guaranteed ship date 28th projected ship date 24th (yeah I know) and so far I have gotten nothing. I wen tinto the store and they said that because I am new to vzw I will not be able to look up my phone until I activate it and because I need the phone to activate it it is a moot point. So I went into the store and they told me to come back wednesday if I have not gotten my phone which is most likely what will happen. I just wanted to throw something out there. Do you think that they mark you account for every time you call in to harass them and weasel out a comp for your wait? If it were me and I was the one being yelled at for something I could not control I would probably find some way to mark the people who call multiple times a day every day and ask for a comp each time.

Now I have not called but if I do not get my phone by tomorrow I am going back into the store and using that fact to leverage a complaint I checked on my order once to make sure that everything was processed and in order but I waited patiently for the 21 days that they told me they needed to get me my phone and now I am ready to raise hell for them not fulfilling their promise. While I have waited the iphone 4 has been announced preordered and delivered, the evo has sold out and the droid x has been announced. I just feel like they have locked me into this phone and now I am a statistic and don't really matter anymore. Very frustrating.

 

[shiq]

While I have waited the iphone 4 has been announced preordered and delivered, the evo has sold out and the droid x has been announced. I just feel like they have locked me into this phone and now I am a statistic and don't really matter anymore. Very frustrating.

On top of that i was actually told that the X is the same phone as the incredible with a few modifications. And that they are anticipating that it will be back ordered as well.

So they realize a problem and do nothing about it.

People can say oh it's the way a company runs, they can only ship out so many at one time, blah blah blah.

I would be understanding if verizon came out to all of their customers that paid for a phone expecting it on a certain date and told them concrete info instead of playing games and leaving us in the dark.

 

[MA2GA28]

What was your order date? I am in Tennessee and mine was 6/5.

6/5 as well. Ship date went from Friday to yesterday and now it SEEMS like it'll be shipped today, two days late. But, as I said, if I don't hear back from 4 and demand some compensation. Tell them I can't keep taking time off work to wait for this phone...even though I work from home, but they don't know that.

Been on this thread a lot but have not posted. Ordered in store 6/7 guaranteed ship date 28th projected ship date 24th (yeah I know) and so far I have gotten nothing. I wen tinto the store and they said that because I am new to vzw I will not be able to look up my phone until I activate it and because I need the phone to activate it it is a moot point. So I went into the store and they told me to come back wednesday if I have not gotten my phone which is most likely what will happen. I just wanted to throw something out there. Do you think that they mark you account for every time you call in to harass them and weasel out a comp for your wait? If it were me and I was the one being yelled at for something I could not control I would probably find some way to mark the people who call multiple times a day every day and ask for a comp each time.

They most likely mark the account, yes. I assume Verizon uses some sort of CRM system to track customers and their contacts (most CRM systems allow for updates for each customer contact). Stupid if they didn't. BUT, I'm not sure if the stores would be connected to it, or if they are, may not update it as they should. Hell, the national CSRs may not update it either. Who knows.

 

[Anniefl]

I'm a 6/5 in store order and still nothing, just called the store and they are no help on eta. Then I asked if I would receive it before my rebate deadline which is 7/26 and she said who knows....I said that's a great question is there anyone there That might know and she said no and is there anything else I can help you with today. Just love the cs that verizon provides!

 

[cortecds]

I have been with vzw for about 8-10 years now and have never been so disappointed.

I called the internet shipping department just now and was told it was a 10 day delay now (6/5 ordered). That is 10 BUSINESS DAYS! I then said let me talk to your supervisor. I spoke to her and asked what she could do for me. She said she would transfer me to regular csr, because evidently the internet csr supervisor can't credit accounts. They both were on the line and were great listeners and handled everything as best as they seem to be able to. I told them that I know that they were doing what they were suppose to but that it was out of their hands so while the regular csr looking up something I asked the internet supervisor if I could speak to her supervisor. She said no problem, and I spoke with her. I should have kept going up the line. I have done that before with another company to where I was speaking to a VP. I may have actually gotten somewhere. I told them that I had 4 main complaints:

1. I didn't have my phone yet (obvious)
2. I was promised a new date (which they were not going to honor)
3. Why was I already charged?
4. The only way I was getting this info was by calling in or emailing.
Why hasn't a standard email or text message gone out to all customers effected?

But here is the main issue that everyone is overlooking:
Why can't they do some simple math?

Example: Let's say I sell teddy bears.
I have 100 in the warehouse and I have on order 100 more, that should be here in a week.
I sell all the ones in my store and I pre-sell the other 100 with an estimated ship date.
But I still have a great demand for more so I quickly order another 100. The supplier says that they can make 100 a week for me. So here is the simple math. If my supplier tells me that they can send me 100 a week, do I still tell my 301st customer that they will have it in a week or do I tell them that it will be 2 weeks.

Well, if I am vzw I over-promise and under-fulfill.
They say that they didn't anticipate the response that this phone would have.
Really?

 

[cortecds]

I'm a 6/5 in store order and still nothing, just called the store and they are no help on eta. Then I asked if I would receive it before my rebate deadline which is 7/26 and she said who knows....I said that's a great question is there anyone there That might know and she said no and is there anything else I can help you with today. Just love the cs that verizon provides!

I found the proper question is:
Can I speak to your supervisor.

 

[tfalk]

Ordered mine via internet on 6/4, supposed ship date was 6/24, came and went. Called 6/25 and complained, was told new ship date 7/19, told them to cancel the order. Got a shipment notice last night, should be delivered later today even though I cancelled the order...

At this point, I think I'm going to keep it for 30 days, by then I should hopefully be able to see an X somewhere and decide if I want to pay the $35 restocking fee and exchange the Incredible for an X.

 

[npc_caseym]

So i asked about people with back ordered incredible orders and about allowing us to switch over to the Droid X and this is what she said.

"The droid X is actually back ordered as well."

I said, i thought the droid X wasn't up for pre-ordering yet..."

She goes
"Oh yeah they aren't able to be ordered yet but i'm just expecting the Droid X to be back ordered, it's basically the same phone as the Incredible with a few modifications. So if you want us to switch you over to the droid X you will be in the same situation you are in right now."

Wow! That's why these forums are so much better than talking to the Verizon reps...they know next to nothing.

 

[omgitslynn]

does
Check Your Status - Verizon Wireless

change status at all - or is that just useless for me to constantly be checking... ?

 

[taraw]

does
Check Your Status - Verizon Wireless

change status at all - or is that just useless for me to constantly be checking... ?

Useless. Doesnt change.

 

[Droid User11]

Called verizon and they said they would call me back with info later today. Ordered 6/5.
Do they actually call back? or do they just say they do?

 

[d_toll]

does
Check Your Status - Verizon Wireless

change status at all - or is that just useless for me to constantly be checking... ?

Useless, my phone will be here today, and it still shows the same thing as day one.

 

[omgitslynn]

had a feeling.

 

[taraw]

Just talked to a very nice CSR that looked at multiple things and said it seems like my phone shipped yesterday. Said there was no note on the account saying it was pushed back or anything. So...I guess another day of waiting and seeing! She told me that I should immediately call back if I dont have it by Wednesday evening though.