I have tried like crazy to get a credit and they have ALL held the company line like their lives depended on it. They all said that the system wouldn't even allow it and that anyone reporting a credit outside of the 14 day period is flat-out lying. This is after 4 seperate attempts featuring at least 3 management escalations each both at local stores (where I purchased on 9/23) and at the 800 (where I purchased a replacement on 9/27).
Maybe I've been flagged as a problem customer or something.
Maybe I've been flagged as a problem customer or something.