Early QC issues

[mustang7757]

Even phone arena are saying Samsung says it's normal

https://www.phonearena.com/news/Sam...about-Galaxy-S23-Ultra-screen-defect_id145718

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[BerryBubbles]

I have two s22 Ultras & a Note 20 Ultra in the house. I was curious and checked them. I didn't see anything like what is appearing on some of the s23s.

It's a shame as it probably tarnishes the s23's new phone experience even if it doesn't affect the actual performance.

 

[JHBThree]

Even phone arena are saying Samsung says it's normal

https://www.phonearena.com/news/Sam...about-Galaxy-S23-Ultra-screen-defect_id145718

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But their response then begs the question: Are the phones that don't have it defective since they claim that its supposed to be that way? Samsung is terrible at handling these things

 

[Gary02468]

Are the phones that don't have it defective since they claim that it[']s supposed to be that way?

What they claim is that the tiny curve is within the normal range of manufacturing variation. Its absence is also within the normal range. The tiny curve has no functional consequence and is only even visible if you look for it carefully while holding the phone in just the right light at just the right angle.

 

[mustang7757]

But their response then begs the question: Are the phones that don't have it defective since they claim that its supposed to be that way? Samsung is terrible at handling these things

What they claim is that the tiny curve is within the normal range of manufacturing variation. Its absence is also within the normal range. The tiny curve has no functional consequence and is only even visible if you look for it carefully while holding the phone in just the right light at just the right angle.

I agree with Gary

 

[Serkle K]

And what I'm claiming, is that for the price we're all paying for these devices, this is still not satisfactory. If anything, it seems they increased the margin for error, to increase the bottom line. If they want to make it okay to have design flaws out of the box, they should lower the price as well.

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[Gary02468]

If they want to make it okay to have design flaws out of the box, they should lower the price as well.

But it's not a flaw. To be a flaw, it'd have to pose some disadvantage. It doesn't, even aesthetically, since it's invisible unless you make a painstaking effort to see it. (If you examine the surface with a microscope, you'll find even more "flaws" like that.)

Furthermore, the device undoubtedly does cost less than it would if Samsung had to anticipate and eliminate all manufacturing micro-variations that a handful of hypochondriac customers might obsess over after scouring social media for the latest source of panic.

 

[Serkle K]

But it's not a flaw. To be a flaw, it'd have to pose some disadvantage. It doesn't, even aesthetically, since it's invisible unless you make a painstaking effort to see it. (If you examine the surface with a microscope, you'll find even more "flaws" like that.)

Furthermore, the device undoubtedly does cost less than it would if Samsung had to anticipate and eliminate all manufacturing micro-variations that a handful of hypochondriac customers might obsess over after scouring social media for the latest source of panic.

But it is a flaw when the majority of their ad campaigns are their aesthetics and how their devices are supposed to have clean lines and be pleasantly appealing to the eye. And to be honest, it's not as difficult to see as you may think. Especially, once you see it for the first time. If you want to get technical it is a blemish. A blemish that should not be on a device that costs the end user over $1k to use daily.

And as the Title of the thread says, it's a Quality Control issue. It should not be the job of the consumer to see imperfections on post-production products.

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[nathasnajperowa]

Im in Europe (Poland) and also being part of local community forums.
Lots of us here bought s23u (both version made in Korea and Vietnam).
And nobody here has the panel issues.
Ppl here are picky cause we earn less compared to retail prices so every flaws or bad batch in quality control we try to catch and report a return or at least replacement due to pre-order benefits (European union return policy is very consumer friendly).
No single case here so far.

Wysłane z mojego SM-S918B przy użyciu Tapatalka

 

[sdk_1052]

You don't even need to see it under a microscope. I first saw it in direct sunlight with the screen on. So everyone saying it doesn't affect the phone is wrong. It affected the way the screen looked in sunlight and produced a rainbow effect on the bottom corner. This is a mess up by Samsung and them not wanting to correct the issue! Would cost them way to much on a brand new phone launch!

 

[rvbfan]

A $1000+ phone shouldn't have these issues. Plain and simple.

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[trucksmoveamerica#AC]

A $1000+ phone shouldn't have these issues. Plain and simple.

Sent from my Pixel 6 using Tapatalk

A $70,000 vehicle shouldn't have issues either, yet they get recalled all the time.

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[fuzzylumpkin]

A "non issue"... pfft... Didn't Sammy also say the Note 7 battery was a "non issue"?

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That's comparing apples to hand grenades.

 

[JHBThree]

But it's not a flaw. To be a flaw, it'd have to pose some disadvantage. It doesn't, even aesthetically, since it's invisible unless you make a painstaking effort to see it. (If you examine the surface with a microscope, you'll find even more "flaws" like that.)

Furthermore, the device undoubtedly does cost less than it would if Samsung had to anticipate and eliminate all manufacturing micro-variations that a handful of hypochondriac customers might obsess over after scouring social media for the latest source of panic.

These are mass-produced. The fact that some have it and some don't mean that, by definition, this is a flaw. If it was not a flaw, either all would have it, and it was intended to be so, or none would. Whether it affects the long-term reliability of the screen is unknown, since these devices just came out. Where we would be having a different discussion is if there was small variations in the edge of the screen; but this is not small.

 

[JHBThree]

Im in Europe (Poland) and also being part of local community forums.
Lots of us here bought s23u (both version made in Korea and Vietnam).
And nobody here has the panel issues.
Ppl here are picky cause we earn less compared to retail prices so every flaws or bad batch in quality control we try to catch and report a return or at least replacement due to pre-order benefits (European union return policy is very consumer friendly).
No single case here so far.

Wysłane z mojego SM-S918B przy użyciu Tapatalka

Probably because of the EU and the rules being much more strict for consumer rights there.

 

[donm527]

A $70,000 vehicle shouldn't have issues either, yet they get recalled all the time.

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But Samsung's not going to do any recalls in this case are they? They're aware it's there but as long as it's not too noticeable it's normal LOL.

Reminds me of the days I used to work for IBM doing product training for their thinkpads. Tell the customer four or five dead pixels is within acceptable standards and not a warranty issue on your $3,000 laptop LOL.

 

[mustang7757]

Is Samsung denying warranty for the ones asking for exchange?

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[Serkle K]

Is Samsung denying warranty for the ones asking for exchange?

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In my experience, it was so new, they said because I had just received the device, I had to cancel my original order, return everything, and then reorder everything, to get a replacement. I was never offered a warranty exchange. They said it was too new to just exchange a device, that they didn't have standby replacements.

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[mustang7757]

In my experience, it was so new, they said because I had just received the device, I had to cancel my original order, return everything, and then reorder everything, to get a replacement. I was never offered a warranty exchange. They said it was too new to just exchange a device, that they didn't have standby replacements.

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Gotcha makes sense

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[JHBThree]

In my experience, it was so new, they said because I had just received the device, I had to cancel my original order, return everything, and then reorder everything, to get a replacement. I was never offered a warranty exchange. They said it was too new to just exchange a device, that they didn't have standby replacements.

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Which at this point means losing a free storage upgrade.