It seems to be different depending on who you talk to!
I know for sure my primary line is not eligible for upgrade until 2011. I know that reps will laugh in my face if I continue to ask them if that line is eligible to upgrade to the X or any other phone.
The question I had was regarding my secondary line.
That was is always iffy; do they count it toward my "contract" or do they count it as a secondary contract? My guess now is that they count it as a secondary contract which they don't accept early upgrades for. They will always tell you that secondary lines aren't eligible for early upgrades; not even for the X (despite the fact that they can lock you into your contract for 2 extra years...go figure).
I called VZW and spoke with a CSR to see if I could get lucky. She started to tell me what I was expecting before I questioned her citing that there was some sort of press release. She looked further and found an offer that didn't really match what the CEO himself mentioned. Undoubtedly I was pretty happy about being able to upgrade my secondary line to the X. She said something about it expiring though, which didn't make sense.
So a few days later I went into a corporate store to confirm this and was totally let down.
"No, the secondary lines aren't eligible for the early upgrade."
@--holes!
Disappointed but not broken, I went home and the first thing I did was call a CSR again. Again, they gave me the same story about, "no, you have to wait." Sensing frustration, she started to look into my "notes" and found that there supposedly was an offer when I had first called, but it expired the exact same day I originally called. She checked with the almighty supervisor and because that expiration date was not explicitly conveyed to me, they were going to honor it for me anyway, almost 2.5 weeks later.
Gladly, and I made sure they notated it before I hung up, I can order my X on the 15th and have it overnighted. They also gave me the option of seeing if I can pick up the phone locally. I don't know what I was thinking...I should call back and pick it up on Thursday! Not wait for it on Friday!
The moral of the story:
It probably really depends on who you talk to and whatever "promotions" they may be offering at the exact second you call.
I wish it were easier. If anyone has good hard proof about early upgrades, please share! I know there is a press release that some of you are sharing on here, but it seems even that is a source of confusion. As for me, I hope the story doesn't change AGAIN.
I know for sure my primary line is not eligible for upgrade until 2011. I know that reps will laugh in my face if I continue to ask them if that line is eligible to upgrade to the X or any other phone.
The question I had was regarding my secondary line.
That was is always iffy; do they count it toward my "contract" or do they count it as a secondary contract? My guess now is that they count it as a secondary contract which they don't accept early upgrades for. They will always tell you that secondary lines aren't eligible for early upgrades; not even for the X (despite the fact that they can lock you into your contract for 2 extra years...go figure).
I called VZW and spoke with a CSR to see if I could get lucky. She started to tell me what I was expecting before I questioned her citing that there was some sort of press release. She looked further and found an offer that didn't really match what the CEO himself mentioned. Undoubtedly I was pretty happy about being able to upgrade my secondary line to the X. She said something about it expiring though, which didn't make sense.
So a few days later I went into a corporate store to confirm this and was totally let down.
"No, the secondary lines aren't eligible for the early upgrade."
@--holes!
Disappointed but not broken, I went home and the first thing I did was call a CSR again. Again, they gave me the same story about, "no, you have to wait." Sensing frustration, she started to look into my "notes" and found that there supposedly was an offer when I had first called, but it expired the exact same day I originally called. She checked with the almighty supervisor and because that expiration date was not explicitly conveyed to me, they were going to honor it for me anyway, almost 2.5 weeks later.
Gladly, and I made sure they notated it before I hung up, I can order my X on the 15th and have it overnighted. They also gave me the option of seeing if I can pick up the phone locally. I don't know what I was thinking...I should call back and pick it up on Thursday! Not wait for it on Friday!
The moral of the story:
It probably really depends on who you talk to and whatever "promotions" they may be offering at the exact second you call.
I wish it were easier. If anyone has good hard proof about early upgrades, please share! I know there is a press release that some of you are sharing on here, but it seems even that is a source of confusion. As for me, I hope the story doesn't change AGAIN.
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