Email FAQ (Updated 7/10/2010) and Q & A Thread

[m109rider]

On charter the incoming user is only the part before the "@" symbol, but on the outgoing the user is the complete email address "xxxxx@charter.net". That is the only way it would work on the cell phone. Try that and see if it works.

 

[Cory Streater]

I have been trying all day to set up my outgoing server for a work email account hosted through GoDaddy. I have had the account for years and access it from multiple computers/devices with no problem. For some reason the Incredible will not accept the outgoing server settings. It accepts my user name and password for incoming mail, but gives me this error when setting up outgoing: "Authentication failed. Please verify your username/password." The username and password are the same for incoming and that has no issues.

Spent over an hour with Verizon and GoDaddy on the phone today, neither could help. Tried all options for ports, security, etc. No surprise really. Don't see anything in the forums on this either though. Someone must be experiencing the same thing. Please let me know. Thanks.

This was the same error I kept seeing when I (and many other) were connected to WiFi while setting our Yahoo accounts up. It makes absolutely no sense at all, but if you have WiFi turned on, try turning it off and see if that resolves the issue.

 

[asuwookie]

For the charter accounts I found some settings that worked last night for a little bit but this morning I wasn't getting email again - even after refreshing. I found these settings in another thread about the droid so I thought I would share...


"After playing around with mine, I found the permanent fix. First off, make sure you have the latest software version on your PRE.



IGNORE what Charter said the address is for Incoming and Outbound. pop.charter.net and smtp.charter.net will ONLY allow you to RECEIVE, when you try to compose, reply, reply all, forward, you will get a error, and it will NOT go out.



the correct settings should be:



Mail Type: POP

Incoming Mail Server: mail.charterinternet.com

Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)

Password: whatever the password is to access the charter email account

Port: 110

Encryption: None



Outgoing Mail Server: smtp.charterinternet.com

Authentication: ON

Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)

Password: whatever the password is to access the charter email account

Port: 25

Encryption: none"

I tired this on the Droid and it worked. Anyone see a problem with this?"

 

[Cory Streater]

asuwookie: did you try the settings that m109rider posted on the previous page?

 

[mhernacki]

Still doesn't work

This was the same error I kept seeing when I (and many other) were connected to WiFi while setting our Yahoo accounts up. It makes absolutely no sense at all, but if you have WiFi turned on, try turning it off and see if that resolves the issue.

Tried that too Cory, nothing seems to resolve this. Thanks for trying. Please post if you come up with anything. I did not think I would miss my Blackberry this fast.

 

[Cory Streater]

I did a Google search and found some iPhone users reporting the same issue. Here's a thread you might want to check out. It looks like there are various suggestions you might try out. Report back if any of them work for you.

 

[mhernacki]

Thanks again Cory - It appears I finally got to the bottom of it. For other GoDaddy users: if your SMTP relay in your account is not set properly it won't send email. Mine was on 0 for some unknown reason. Can go to 250 for free.

Appreciate your help!

 

[Cory Streater]

Glad you got it working. Hopefully you'll stop missing your BB now

 

[mhernacki]

Me too! Time to have some fun now that the business end is working.

 

[asuwookie]

asuwookie: did you try the settings that m109rider posted on the previous page?

Yeah that was the problem. Used those settings thursday night then was having issues ...even after redoing my mail with those settings was having issues.

 

[jam4775]

Question:
Cory Streater:

I'd rather not have to enter a password every time I unlock my phone, but apparently my Exchange ActiveSync mail account requires it.

Is there any way around this? What if I used a pattern lock app instead?

Answer:

This is a requirement per the Exchange server configuration. There is no alternate methods around this.

When you connect your phone to an exchange server it will enforce certain security parameters on your phone that your exchange administrator has setup before hand, for example it might force you to use a password to unlock your phone every time you want to use it. My company does not enforce this so I have never had to get around this, and I don't have an android phone yet to test this... but I have seen an app out there that will, supposedly, disable this... it is called Lockpicker and here is a link to androidcentral about it; http://www.androidcentral.com/quick-app-lockpicker.

Cory, can you please verify this and make to make sure this is a viable alternative to get around this exchange enforcement.

 

[Cory Streater]

When you connect your phone to an exchange server it will enforce certain security parameters on your phone that your exchange administrator has setup before hand, for example it might force you to use a password to unlock your phone every time you want to use it. My company does not enforce this so I have never had to get around this, and I don't have a android phone yet to test this... but I have seen an app out there that will, supposedly, disable this... it is called Lockpicker and here is a link to androidcentral about it; http://www.androidcentral.com/quick-app-lockpicker.

Cory, can you please verify this and make to make sure this is a viable alternative to get around this exchange enforcement.

Wow, great catch. My company doesn't enforce such policies, so perhaps one of the prior posters can test this out.

 

[tallydawg#AC]

Exchange

Has anyone tried to setup their Exchange account in which the server sits behind a ISA server?

 

[Chondog]

Why syncing works with 3G connection, but not WiFi?

I got exchange server syncing errors while sitting at work connected to my work's wireless connection. I notice that when I turn the WiFi access off, everything syncs fine. Anyone know why and what I can do to get it to work with my work's wireless server?

I believe WiFi uses less battery than 3G. Is that correct?

 

[socal sxt]

My emails almost all disappeared last night on my 2 different POP accounts. Is there a setting that saying how long emails stay. On the Storm you could choose a lenght of time to keep emails on the phone.

 

[rortt]

HTC Sync App on Incredible and Email

I would put this under Apps, but it appears to be isolated to the Incredible.

Has anyone tried to setup a POP/IMAP account that uses self-signed certificates? In the normal Android Mail application, you can ignore security certificates, in the HTC Sync Email they appear to break the email setup as you can't move past the first page.

Anyone have any experience with this and can they provide some suggestions?

Thanks.

 

[SirKeats]

thought i'd post in case anyone unable to connect to their exchange account due to whatever stupid policies their company has in place (mine, for instance, has some sort of block on any connection outside of BIS or BES). they also don't permit auto forward of emails to an outside account, again, due to whatever security concerns they apparently have (i work for a food service company... not NASA... seems silly to me).

anyway, the only work around i've been able to find requires you leave your work computer on all the time. you then setup a gmail account within outlook via imap and create a rule to copy all incoming emails into your gmail inbox. works great for me thus far. sucks about the always on computer thing, and we'll have to see how this works out long term, but for now, it's a work around that allows me to view my work email on my non BB phone.

 

[nightfishing#AC]

I am going to piggyback this post....I am having a couple issues with WIfi connections that are resolved by turning it off and connecting thru mobile network. May be related/similar?

fb posts comments will sometimes be refused (no issues with wifi off)

I get a "Data connectivity error" on some pages (i.e. google shopping page)

 

[sniffs]

Probably most likely because your WiFi doesn't allow exchange syncing due to port blocks/certs/ad authentication..

That is how it's setup here in my office. Wifi here is for guests and LAN is for AD authed accounts.

 

[doogald]

On my old BB Storm 1 when i deleted messages from the gmail app it asked me if I just wanted to delete from the phone or from my gmail entirely. When I delete messages in gmail on the incredible it deletes it from my gmail account entirely. Is there a way to get this option to choose on my incredible? Or setting it to only delete on the phone? Thanks!

Anything deleted with the Gmail app is also deleted from your gmail account. You have a few options, if you need this:

- in the gmail app, archive messages that you no longer want on the phone, It will also be archived on gmail, but you can see those messages in "All Mail".

- set up POP access on your gmail account, and then use the HTC Mail app using POP to connect, with the setting to not remove messages from the server when you delete from the phone

- this would be ambitious, but if you want to have push, or you want to use the gmail app anyway, you could do something like this:

• in gmail on the web, create a new label in settings. Perhaps you will call it "mail on the phone"
• in gmail on the web, go to settings, filters. Create a new filter. Put an asterisk in the "from" field. (This will allow it to select everything.) Click "next step". Check "apply the label" and choose the label you created in the first step. If you want to apply it to all of the messages that you already have, check the box "also apply to xxx conversations below". Click "create filter".

What this will do is all new email sent to your gmail address will automatically have that label applied to the message. Now, on the phone in gmail, click "menu", then "settings", then, under labels, tell it to sync that label for 4 days (or all mail, if you prefer.) Then click "menu", "view labels", then select that label above, and it will show you the messages that are in that label.

Now, if you want to delete a message from the phone but not from your gmail account, when you open the message, select the option "remove label" and it will remove it from what you see on the phone, leave it in the gmail inbox. (Of course, if you really want to delete the message, you can select "delete".)

That seems like a lot of trouble, but, once it is set, you should be all set and still get push mail.