Email notification sounds no longer work, all other notifications are ok.

[MotorMike2020]

The past 2 days the incoming email notification sounds have gone quiet. All others are working as expected. The status bar icon still displays, but I also noticed that the email icon is not in the AOD screen anymore either. I have tried the following:
restarted the device several times. Reinstalled the email app (Edison Email) , installed 2 previous versions, uninstalled and went to the Samsung email app. All have the same result... No email sound !! I've checked all the app, notification and system settings and they are all the same as always... I am out of ideas at this point, hoping somebody has any other thoughts??

 

[werkx]

Under Sound & Vibration, do you have Separate App Sound enabled?

 

[MotorMike2020]

Under Sound & Vibration, do you have Separate App Sound enabled?

I have that turned off. I don't recall ever using that option before.

 

[werkx]

I have that turned off. I don't recall ever using that option before.

Ya, it was a reach. From what you've done, it seems like a global setting instead of an app setting. Really is a head scratcher.

 

[werkx]

Try this, since you said the status bar notification still shows. Swipe down the email notification from bar, swipe right to show the notification and gear. Touch the gear icon then toggle the sound icon.

 

[MotorMike2020]

Try this, since you said the status bar notification still shows. Swipe down the email notification from bar, swipe right to show the notification and gear. Touch the gear icon then toggle the sound icon.

Thanks for your help Werkx... I tried what you suggested. The alert was selected for sound. That was a great idea tho, I didn't remember that trick from the status bar. ????????????. I am completely stumped by this one. All the other notifications are working normal, and the problem persists with TWO separate email apps! WTH?

 

[werkx]

WTH... Lol

Sorry, dude

 

[mustang7757]

Do you use DND ? Any power saving mode for the device not the app ?

 

[MotorMike2020]

Do you use DND ? Any power saving mode for the device not the app ?

I do use DND only after 9:30 pm and off again 6am. I have the power saving and battery optimizing off. One thing I did was to check to see what app updates were made recently and I found this Google app called "Android system intelligence" that I know I did not update manually 2 days ago. I uninstalled the update and now the Gmail notifications work normally, but not the yahoo mail (which is my main email). Something really weird going on either at system level or on the email server side. Everything works fine on my Galaxy S7..

 

[MotorMike2020]

I think I found it! When I pulled down the notification top bar I saw that the yahoo email notification was a silent notification. I tapped the "X" above it and then it changed to the regular notification tab. I resent a few test emails and it is working fine again. I'm not sure how that happened or why it was set up to do that but at least it is solved! Thanks to everyone for the help with this issue, much appreciated!

 

[werkx]

Glad you found it. Are you going to reinstall the update to the Google app 'Android system intelligence'?

I usually let them happen and not think twice.

 

[MotorMike2020]

Glad you found it. Are you going to reinstall the update to the Google app 'Android system intelligence'?

I usually let them happen and not think twice.

I think so, just to see if there's any relation to the problem.

 

[mustang7757]

I do use DND only after 9:30 pm and off again 6am. I have the power saving and battery optimizing off. One thing I did was to check to see what app updates were made recently and I found this Google app called "Android system intelligence" that I know I did not update manually 2 days ago. I uninstalled the update and now the Gmail notifications work normally, but not the yahoo mail (which is my main email). Something really weird going on either at system level or on the email server side. Everything works fine on my Galaxy S7..

Thats great

I think I found it! When I pulled down the notification top bar I saw that the yahoo email notification was a silent notification. I tapped the "X" above it and then it changed to the regular notification tab. I resent a few test emails and it is working fine again. I'm not sure how that happened or why it was set up to do that but at least it is solved! Thanks to everyone for the help with this issue, much appreciated!

Maybe you had inadvertently snooze it at one point in notification panel?

 

[MotorMike2020]

Thats great Maybe you had inadvertently snooze it at one point in notification panel?

I don't think I even knew how to do that before this happened ! I usually do not interact with emails using the notification panel.
thanks for your help, as always!

 

[mustang7757]

I don't think I even knew how to do that before this happened ! I usually do not interact with emails using the notification panel.
thanks for your help, as always!

I try not to either to avoid doing something i didn't realize lol, Your Welcome !

 

[Just TM]

Lost email notifications as well. switched back to S8, no better. checked all settings nothing seems off.
Using Rogers. Will keep digging.

 

[mustang7757]

Lost email notifications as well. switched back to S8, no better. checked all settings nothing seems off.
Using Rogers. Will keep digging.

Which email you using?

 

[Just TM]

Using stock samsung email.
Did complete wipe of phone. got notifications back.
Time consuming but it worked

 

[mustang7757]

Using stock samsung email.
Did complete wipe of phone. got notifications back.
Time consuming but it worked

Ok great
Yeah sometimes factory reset are needed.