Essential Order and Shipping Thread

[Ray Shaffer]

I couldn't agree more I have the same issue but I'm in Ohio and a friend of mine ordered same time line with the cam as well and he got his tracking info last might will have it Friday and I'm 10 miles from him and nothing yet for me

 

[RJurman]

I've been lurking on this thread for days now and received the shipping email around 3:30am. I am also showing a delivery scheduled for 9/1.
Reserved when first available. Ordered on the 16th. The camera was also ordered when first made available. For what it's worth, I'm in NY

 

[y2jdmbfan]

I'm ready to dispute the charge with my credit card company at this point.

 

[Ray Shaffer]

me as well I got the while email that they may be able to cancel as they havent shipped yet so they have no idea what they are doing

 

[y2jdmbfan]

Well at least there are signs of life, someone named Samuel merged my 3 support emails into one topic, but hasn't responded to them yet!

 

[y2jdmbfan]

Well at least there are signs of life, someone named Samuel merged my 3 support emails into one topic, but hasn't responded to them yet!

Thanks for writing in. We understand your frustration and concerns. I have spoken with my shipping team, and they say your order is being prepared now. You should receive tracking confirmation in the next 24-48 hours. Please enjoy the rest of your day!
Sincerely,

Samuel
Essential Customer Experience Team

 

[Gdwheel]

I got the email at 2:21 am with a tracking number, but here almost 12 hours later Fed Ex still says tracking number not found. Seems odd to me because usually Fed Ex will show when a label is created with a tracking number almost immediately when it is in their hands. How does Essential have a tracking number from Fed Ex, but Fed Ex has no record of it? I know others have reported that it shows up after some period of time, but this seems very odd to me.

 

[jumper809]

I got the email at 2:21 am with a tracking number, but here almost 12 hours later Fed Ex still says tracking number not found. Seems odd to me because usually Fed Ex will show when a label is created with a tracking number almost immediately when it is in their hands. How does Essential have a tracking number from Fed Ex, but Fed Ex has no record of it? I know others have reported that it shows up after some period of time, but this seems very odd to me.

I can print a fedex label for my business but it won't show until the driver scans it. Sounds like it hasn't been picked up yet.

 

[Terry Palmer1]

I got the email at 2:21 am with a tracking number, but here almost 12 hours later Fed Ex still says tracking number not found. Seems odd to me because usually Fed Ex will show when a label is created with a tracking number almost immediately when it is in their hands. How does Essential have a tracking number from Fed Ex, but Fed Ex has no record of it? I know others have reported that it shows up after some period of time, but this seems very odd to me.

My tracking # is doing the same thing yours is. Seems odd to me also :/

 

[fernandez21]

My tracking # is doing the same thing yours is. Seems odd to me also :/

Same.

 

[anon(4743061)]

I really doubt my phone will make it here by Thursday at Noon.

Package is still in SHENZHEN CN with "Clearance in progress", I would assume that's customs check? that's 43 hours to clear customs there, be flown over, clear customs here, go through the Fedex distribution process and be delivered.

 

[anon(661246)]

I sent a second email to support today..... No response back

 

[markf4130]

Wow, I just received a refund email!! Telling me I should have my money back in my account in 7-10 days. So that pretty much clarifies that despite all the promises up to and including Saturday, they were simply lying about shipping my phone.

 

[maverick96]

Wow, I just received a refund email!! Telling me I should have my money back in my account in 7-10 days. So that pretty much clarifies that despite all the promises up to and including Saturday, they were simply lying about shipping my phone.

Did you ever get a tracking number from Essential?? I tried cancelling for like 5 days straight with no luck.

 

[markf4130]

No, never got a tracking number, but was repeatedly told mine was "shipping today"

 

[maverick96]

No, never got a tracking number, but was repeatedly told mine was "shipping today"

Well congratulations on getting a successful cancel. I wish I could've. They sent me a tracking number Saturday that doesn't show a thing.

 

[markf4130]

Well congratulations on getting a successful cancel. I wish I could've. They sent me a tracking number Saturday that doesn't show a thing.

Well same as I never expected to see the phone in the 7 day window, Im not holding breath that I will see the refund in my bank within the 7 day window!!

 

[maverick96]

Well same as I never expected to see the phone in the 7 day window, Im not holding breath that I will see the refund in my bank within the 7 day window!!

Haha. This is so true.

 

[Gdwheel]

Well congratulations on getting a successful cancel. I wish I could've. They sent me a tracking number Saturday that doesn't show a thing.

I think this is what they are doing to people who ask or try to cancel an order. I heard nothing until I tried to cancel and then quickly got a shipment email with the tracking number that shows nothing. Their business practices are awful. I hate to think of the hassles we will face with returns and refunds.

 

[markf4130]

Im wondering if I got the cancellation and refund email after I told them today I was going to release the email thread (where they kept making promises) to the relevant tech media.