Exchange or return?

[maskedwallaby]

I've had my Moto X for about a week, having upgraded from an old iPhone 4. It's been going pretty well, but I ran into a showstopper yesterday. I usually plug my phone into my car using the headphone port and an aux cable, but doing this results in static coming from the speakers - an electronic popping sound that just sounds wrong/broken. Is this a common problem with Moto X's, or did I just get a dud? Does anyone know if Amazon will do exchanges for problematic phones, or returns even?

Thanks...

 

[Evilnut]

Never had this issue with mine. I use it like this in one of my vehicles all the time & my work headphones too. Have you tried a different cable? How about a set of wired headphones? Or plug it into the AUX input on your receiver in your house to see if it does it there too?

Posted via Android Central App from my Ebony backed Moto X

 

[KWKSLVR]

Is your phone plugged into the charger? If so, unplug it and see if that fixes it. If not, try headphones and see if it crackles and pops in your ear.

Posted via Android Central App

 

[JoeNM84]

My car does this, but it was with my old phones and mp3 player too(extra noise when I am charging). I bought Amazon.com: PAC SNI-1/3.5 3.5-mm Ground Loop Noise Isolator Works with iPod/Zune/iRiver and Others: Automotive and it made it go away.

 

[shadolyn]

Mine does this when the charger is plugged in. It varies in the amount of static.

Posted via Android Central App

 

[captainkirkw]

It can also do this if the aux cable does not seat properly and like other people have said, having a charger plugged in will do it as well.

Sent from my XT1053 using AC Forums mobile app

 

[Cant Miss]

This isn't a Moto x problem. It's a ground loop problem with your vehicle. Two ways to fix are:

Ground loop isolater; essentially a transformer between audio out of your phone and audio in on your head unit. Cheap ones will affect audio quality though.

Isolated power supply. This is the best way to do it.
http://daqstuff.com/400116_5volt_switching_power_supply.htm