FB Messenger issues

Stalonage

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Aug 30, 2012
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Has anyone experienced slow downs of the app or the app having problems playing video clips or gifs in messenger ? Sometimes everything works perfect, other times it can't load small video clips or gifs. I can't figure it out.
 

Morty2264

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Mar 6, 2012
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Hi! Have you tried logging yourself out of Messenger and then back in again? I find that doing that will often reset any bugs I've encountered
 

HonorUSA_Joy

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Dec 1, 2016
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Hello Stalonge! We are sorry to hear about this inconvenience you are experiencing at this time. We would recommend making sure that all your apps that you are using are currently updated, The update will fix and bugs and glitches you may be experiencing. If it is not updated this will cause the app to run slowly and can even exit out at times. We also advice checking your signal strength to make sure you are receiving bars in your area from the cell towers. If neither of these solutions are not successful it would be best to contact your current network carrier. (JJ)
 

Stalonage

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Aug 30, 2012
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Hello Stalonge! We are sorry to hear about this inconvenience you are experiencing at this time. We would recommend making sure that all your apps that you are using are currently updated, The update will fix and bugs and glitches you may be experiencing. If it is not updated this will cause the app to run slowly and can even exit out at times. We also advice checking your signal strength to make sure you are receiving bars in your area from the cell towers. If neither of these solutions are not successful it would be best to contact your current network carrier. (JJ)

I actually don't think it's an issue with the Phone, I think it's an issue with the way FB messenger incorporated gifs in their app, but thanks !
 

HonorUSA_Joy

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Dec 1, 2016
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We understand, we would advise checking with the third-party app. This will help resolve the issues you may be having with it. Thank you for your reply! (JJ)
 

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