Fingerprint ID stopped working

madamocta

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May 7, 2013
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Recently my Fingerprint sensor is not working at all. I tried cleaning it and my fingers are clean when I try to unlock the phone. I also tried to register new fingerprints, it works, but still can't unlock the device. Any tips what to do to solve it? I would really like to avoid reseting the device 😔
 

Djlarocca

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Jan 19, 2016
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You could try resetting the phone but this may be a hardware issue. Might be worth it to contact Huawei an see what they say.
 

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