Fingerprint lock, receive message Make sure that the Home key is clean and dry, then try again How can I stop this message?

[LucasSheep]

Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Hi,

I am trying to turn on fingerprint lock. When I click on "+ Add Fingerprint" I immediately get an error message saying "Make sure that the Home key is clean and dry, then try again". It does this before even attempting to scan my fingerprint. When I click OK on the message it closes out of the add fingerprint screen straight away. When I go back in there I get the same message immediately.
Yes - its very very clean, and very very dry.

Any suggestions?

Cheers
Lucas

 

[belodion]

Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Welcome to Android Central.

Two: try a Cache Partition wipe, and if still no go, try Safe Mode.

Posted via the Android Central App

 

[LucasSheep]

Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Thanks for your reply belodian! I have tried your suggestion of wiping the cache partition - but still got the same behaviour, so I tried booting into safe mode, and again, I'm seeing the same behaviour. Good to know both those procedures now - but unfortunately it hasn't helped.

The way it bugs out instantly is making me think the scanner is not actually connected properly internally - are such manufacturing faults at all common?

Any other suggestions?

 

[Simo 1]

Re: Fingerprint lock, receive message "Make sure that the Home key is clean and dry, then try again"

Hello Lucas,

I have the exact same problem right now... Did you find a solution so far ?

 

[gunitlink01]

Heat the bottom of the phone, where the home button is with a hair dryer, it worked for me and I had the exact issue

 

[Baretrap]

When i enter the "+ add fingerprint" it only scans the middle of every finger and not the whole finger. In thinknming its a hardware problem maybe the scanner is damaged

 

[daidokoro83]

I'm pretty sure they are doing it on purpose so we'll exchange the phones. They keep trying to make the phone as annoying to use as possible!

 

[alkemawi]

hi >>>
i have the same problem on samsung note5 n920c After factory data rest
plz....help me

 

[Omarali1]

I am using sumsung galaxy A5 2016 A510F make sure that home key is clean and dry how to solve? Please help me

 

[Heidi Sparklepants]

Hello
I completely reset my s7 just to give it a clean install after using it for a while and now I'm getting that error too.
It worked perfectly until then. I've tried everything I've read about it and nothing seems to fix it.

 

[KaranvirSingh]

Hi,
The same thing happened to me after I reset my phone. It is giving this error every time I go to add a fingerprint even before scanning my finger. This is bugging me a lot.
If any of you guys have a solution, please tell me.
Thanks
World Peace. #stayhealthy #staysafe

 

[bawan maviya]

I am facing same issue any one find the solution

 

[mustang7757]

I am facing same issue any one find the solution

Welcome to AC!
This thread going back to 2015 so not sure anyone has this device anymore being that old and confirmed fix at the time .