Fingerprint reader

[StumpyDaGr8]

Hi,

I've had the Note 8 for about a month now and the first 3 weeks the fingerprint reader was working really well. The location works for me as I have big hands but the past few days it seems to not work as well like it doesn't even seem to notice when I place my finger over the reader. I've re-registered my fingerprints like 3 times already and did a factory reset already but neither helped and it is extremely annoying. Could it be hardware related? Has anyone experience anything similar? Thank you in advance.

 

[andrew_ackley]

Do you have multiple prints of the same finger? That helps mine be more accurate.

 

[Gayle Lynn]

Your choice of protective case. The thin case I have makes it easier. Also getting the edges mapped well.

 

[Boosted Veteran]

i would suggest trying what andrew suggested. that might help in it recognizing your print.

i have 4 different fingers registered, not multiples for any finger though. mine always works fine.

try what he suggested then report back to let us know if it helped ( record the same finger under multiple entries so you have more than one registered

 

[SDTRMG]

also try wiping/cleaning the fingerprint sensor

 

[Boosted Veteran]

also try wiping/cleaning the fingerprint sensor

that could help also, i just assumed that would have been something most people would do right away, thanks for mentioning it

 

[JPR45]

I agree, wiping the finger print window a couple time a day keeps mine working every time.

 

[StumpyDaGr8]

thank you for all the responses... i have wiped the reader many times

i only have the index on both my hands registered, will try adding multiples... just so weird that it was working fine for 3 weeks then it stopped working, its not telling me that the fingerprint is incorrect, its like it doesnt even notice i have my finger there

 

[linkiik121]

thank you for all the responses... i have wiped the reader many times

i only have the index on both my hands registered, will try adding multiples... just so weird that it was working fine for 3 weeks then it stopped working, its not telling me that the fingerprint is incorrect, its like it doesnt even notice i have my finger there

I had that happen. Very weird, I took off the case and restarted the phone. Tried the finger print reader without the case, it worked. So, I locked the phone tried again it worked again. Put the case back on and it's good still.