Fingerprint Scanner Not Working Well

[massivevoid]

Anyone on an unlocked model get the update that improves fingerprint sensor yet?

I did this morning and notice a better improvement in unlocking with the fingerprint. Not 100% perfect, but almost near perfect.

 

[joeyjay]

Since I got used to it it's really fast. I am liking it more and more.

 

[gjpzee]

An oily finger seems to work much better. I applied some oil on my hair. Since then is recognizing my oily thumb much faster

Its definitely slower than my note 8.

 

[PA174]

Picked up my S10 plus yesterday, fingerprint sensor works ok. Unlocked Exynos version. With the latest softwate

 

[Wolfpack_Lamb]

I hope they add the ability to register more than 4 fingers. I like having both thumbs and index fingers but would also like to scan each one twice. Not sure why they chose a limit of 4 unless it has something to do with how the software processes the fingerprint and having more would slow it down.

 

[psciandra]

It doesn't read my fingers well either. It always tells me to press harder. The update made it better, but not good.

What update, I have not received one and one does not seem to be available....I am on the AT&T s10. Yes the fingerprint scanner very often makes me press harder.

 

[Vega007]

It may take Samsung some time to figure this out. I have a friend that uses a Galaxy S6, I used a S7, and his fps was really bad, the one on the s7 was better but still had lots of hits and misses. It was also kind of slow. Eventually they got it to where it was much faster so its not like Samsung has this great track record for fps technology right out of the gate.

 

[Lobwedgephil]

I did this morning and notice a better improvement in unlocking with the fingerprint. Not 100% perfect, but almost near perfect.

Mine sharing the details, want to make sure I am up to date. Based on the sammoblile version number, mine is different.

 

[atishc]

My suggestion if it's not working well is to delete the registered fingerprint(s) and go through the setup process again. I was having trouble with the right thumb so I repeated the setup process a few times until now it is more consistent - probably now >90% for both thumbs. (As others have said, using many different angles and registering the same finger more than once is also helpful.)

 

[massivevoid]

Mine sharing the details, want to make sure I am up to date. Based on the sammoblile version number, mine is different.

I didn't remember or write down the version it updated to. It only updated the fingerprint sensor and nothing else.

My phone is the unlocked S10+ 1TB, currently on build number G975U1UEU1ASAU.

 

[SugarMouth]

People like to complain about things. If it doesn't work as they think it should, then it's crap. Some have literally had the phone for a day. It often takes time to get used to something different.

The iPhone finger print scanner was solid day one. No learning curve. My OnePlus 6T required effort and this S10+ is much worse.

 

[ScottsoNJ]

The iPhone finger print scanner was solid day one. No learning curve. My OnePlus 6T required effort and this S10+ is much worse.

Well the iPhone fingerprint wasn't optical

 

[anon(19759)]

I'm pretty concerned that it won't work with my thumb, as my skin gets super dry and peely in the winter up here. Splits at the corners of fingernails and peely skin on pad of thumb are going to make unlocking with fps difficult.

 

[PA174]

OK! I'm sending the the phone back, the fingerprint scanner works.
I am not having any problem with the sensor, not changed anything, still have the screen protector on.
I,m trying to get it not to work.

 

[dirt4444]

I hope they add the ability to register more than 4 fingers. I like having both thumbs and index fingers but would also like to scan each one twice. Not sure why they chose a limit of 4 unless it has something to do with how the software processes the fingerprint and having more would slow it down.

Same here. The FPS was one of the main reasons I chose the S10 over the S10E. Coming from the S7 my regular FPS works great. Will be disappointed if it's not as fast.

 

[AS7Edge]

Same here. The FPS was one of the main reasons I chose the S10 over the S10E. Coming from the S7 my regular FPS works great. Will be disappointed if it's not as fast.

It's not fast at all kinda feels like a step in the wrong direction as of now. I'm hoping for some updates to make it better.

 

[WizeGuyDezignz]

OK! I'm sending the the phone back, the fingerprint scanner works.
I am not having any problem with the sensor, not changed anything, still have the screen protector on.
I,m trying to get it not to work.

Is this some poor attempt at humor?

 

[jettrue]

Edit:. Lotion. I used some lotion and now I'm getting 100% success.

This is helping me as well. I am having big trouble with the thumbprint. Re-registered it multiple times and have my thumb entered more than once. Iwork with glass slides a lot and my thumbs do feel really smooth, I wonder if my thumbprints are less prominent than others. I left the screen protector installed until I get a case, removing it may help a bit. I also don't think I have the update yet.

 

[SugarMouth]

This is not a $1k phone.

 

[Timdog72]

I was thinking of swapping my iPhone X for this but this could be a dealbreaker. I use facial recognition for Apple Pay all the time and was hoping it would be just as convenient on the S10+. Luckily my wife is getting the S10 first so I’ll use her as a guinea pig!