I hope I'm in the right spot for this question. I have a new Moto G7 Supra (running on Cricket) that I've had for a month or so. I'm running Android 9 (which says its up to date), Current version is PCOS29.114-134-17 (whatever that means) with security patch June 1, 2020.
I recently ran the updated for security patch and soon after my fingerprint not only stopped working but disappeared entirely from my phone. If I go to settings>security and location it's not listed as an option to activate on the page (nor advanced). I've talked with Moto Tier 2 support and they asked me to do a factory reset which I've done 3 times. I did reset back to back up prior to security patch as well as recent back up. In both cases it still shows security patch as June 1 2020.
It's probably not a big deal but I use Dashlane which had option to open use fingerprint which is much easier than my very complicated master password.
Thanks for volunteering your time to do this.
Dan
I recently ran the updated for security patch and soon after my fingerprint not only stopped working but disappeared entirely from my phone. If I go to settings>security and location it's not listed as an option to activate on the page (nor advanced). I've talked with Moto Tier 2 support and they asked me to do a factory reset which I've done 3 times. I did reset back to back up prior to security patch as well as recent back up. In both cases it still shows security patch as June 1 2020.
It's probably not a big deal but I use Dashlane which had option to open use fingerprint which is much easier than my very complicated master password.
Thanks for volunteering your time to do this.
Dan