Friend just got a Samsung Rugby Pro and when swiping to answer a call nothing happens

[Gatorplanet]

Trying to help him out remotely as he bought the phone unlocked through eBay and is using StraightTalk and can call me. Any ideas?

Thanks in advance for any assistance,
Dan

 

[anon(847090)]

Trying to help him out remotely as he bought the phone unlocked through eBay and is using StraightTalk and can call me. Any ideas?

Thanks in advance for any assistance,
Dan

i will ask him to do a factory reset. he just bought the phone so no data lost.

 

[Gatorplanet]

Still1,

Thanks for the quick reply. I'll tell him now.

Dan