Galaxy A50 not charging with a new cord.

[Android Central Question]

Hi, I just got a brand new USB 3.0 USB type C cable that won't charge my phone either through a brick or PC. I've tried it on a friend's Huawei phone later and everything works properly. Are there any specific Samsung needs?

BTW Old cable works perfectly fine.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

This strange, you try safe mode?

 

[Sumit Budhiraja]

Hi team, I have the same issue. I bought a USB C cable and that doesn't work on my A50 either. But I tested it on a different A50 and it works fine. Works fine on other Samsung models as well. I notice that when I switch off the phone and plug the new cable, the charging animation shows but doesn't charge. Also noticed that I am unable to switch on the phone if that cable is still plugged in.

 

[mustang7757]

Hi team, I have the same issue. I bought a USB C cable and that doesn't work on my A50 either. But I tested it on a different A50 and it works fine. Works fine on other Samsung models as well. I notice that when I switch off the phone and plug the new cable, the charging animation shows but doesn't charge. Also noticed that I am unable to switch on the phone if that cable is still plugged in.

Hi, welcome !
Have you tried safe mode and charging?

 

[Sumit Budhiraja]

I can give that a go. I'll Google on how switch to safe mode. Thanks

 

[mustang7757]

I can give that a go. I'll Google on how switch to safe mode. Thanks

Your welcome, I don't remember off hand but if have trouble looking it up I'll try to also

 

[Sumit Budhiraja]

No change with the safe mode on. Thanks for your reply. Will keep searching for a solution

 

[Sumit Budhiraja]

After the software update, the other A50 that was working with my cable has stopped working now as well. This is not good. Now I remember I also had my update just before my cable arrived.

 

[mustang7757]

After the software update, the other A50 that was working with my cable has stopped working now as well. This is not good. Now I remember I also had my update just before my cable arrived.

Do you still have warranty ?

 

[mustang7757]

No change with the safe mode on. Thanks for your reply. Will keep searching for a solution

Your welcome!

 

[Sumit Budhiraja]

Yes, I still do have the warranty

 

[mustang7757]

Yes, I still do have the warranty

I would exhange it under warranty

 

[Sumit Budhiraja]

I would exhange it under warranty

They'll not exchange it because the cable is non Samsung

 

[mustang7757]

They'll not exchange it because the cable is non Samsung

They won't exchange your phone because the cable not Samsung?

 

[Sumit Budhiraja]

They won't exchange your phone because the cable not Samsung?

Yes, there is nothing wrong with the phone physically. And it charges when I use the Samsung cable. So there argument will be to use the cable supplied with the phone. I already tried Samsung members and they didn't seem bothered by the issue I raised.

 

[mustang7757]

Yes, there is nothing wrong with the phone physically. And it charges when I use the Samsung cable. So there argument will be to use the cable supplied with the phone. I already tried Samsung members and they didn't seem bothered by the issue I raised.

What happened to the orginal cable?

 

[Sumit Budhiraja]

What happened to the orginal cable?

Just too short. Nothing wrong as such

 

[mustang7757]

Just too short. Nothing wrong as such

Gotcha, maybe return that cable and try a different brand , I know u said it work for different phone but not sure what else to say .

 

[Sumit Budhiraja]

Gotcha, maybe return that cable and try a different brand , I know u said it work for different phone but not sure what else to say .

That is the plan