Galaxy Note 8 Upgrade Link For $425 Off Not Working?

[Dankees]

I've been calling them, and they've been giving me call back times that were over 2 hours long. They've been transferring me back and forth between departments for a couple of days now. I finally spoke to someone about 20 minutes ago, and told them that I've already heard there's nothing that they could do, but I let them know I was disappointed with their handling of the situation. The rep put me on hold and spoke to her supervisor, and now, they're going to mail me a promo code in a few days to get the sd card and charger.

So, whatever calls I madr and e-mails I submitted this week will not get me any e-mail link? I need to call again? Really?

 

[link815]

So, whatever calls I madr and e-mails I submitted this week will not get me any e-mail link? I need to call again? Really?

I'm not really sure. Most of the people I talked to said that nothing could be done. Only the first and last people that I spoke with did something about it. I would ask to speak to a supervisor or ask the rep to speak to a supervisor.

 

[Dankees]

Did that work? What resulted?

 

[link815]

I think it did. They said they'd email me a link to claim the promo items in 3-5 days.

 

[Dankees]

Today, they told me a supervisor would be available to speak with me on Monday and they'd send me a promotional code that takes the $425 off, but they couldn't promise I could get the free accessory because they are available while supplies last (even though I tried to purchase like 10 days ago). Maybe the supervisor will guarantee it for me, otherwise, that's a deal breaker as the Galaxy S8 will probably be $240 over two years on Black Friday.

Sent from my SCH-I545 using AC Forums mobile app

 

[TheDonJ77]

Today, they told me a supervisor would be available to speak with me on Monday and they'd send me a promotional code that takes the $425 off, but they couldn't promise I could get the free accessory because they are available while supplies last (even though I tried to purchase like 10 days ago). Maybe the supervisor will guarantee it for me, otherwise, that's a deal breaker as the Galaxy S8 will probably be $240 over two years on Black Friday.

Sent from my SCH-I545 using AC Forums mobile app

I've heard so many different things from to many different people. Last I was told was, order the phone, call back with order number so it can be verified in the system and they would send me a gift card in the value of the free gift I wanted to choose

 

[Dankees]

That's not bad. I could offer that as an option (under the circumstances). I would actually make out better that way. Nevertheless, I will call on Monday to speak with a supervisor and see what can be done (prior to ordering).

Like I said, without the accessory or value of the accessory (or another promotional code which will take more money off), I will not order the phone. Even another $150 off would be worthwhile. $960 - $425 - $150 = $385.

So, if they can't promise me the free Gear 360 camera (because of inventory), I will request a gift card for the value of it (under the circumstances). And, I'm not afraid to walk.

Sent from my SCH-I545 using AC Forums mobile app

 

[Dankees]

Has anyone been able to get actual help lately regarding a revised promotional link following their web-site errors?

 

[TheDonJ77]

Has anyone been able to get actual help lately regarding a revised promotional link following their web-site errors?

Nope, never received a new promotional link, placed my order anyways to not miss out on the 425 credit. Probably made 15 calls to Samsung CS about the issue, emailed the CEO's office, all they did was forward my email to Samsung e-commerce, resent emails to the zendesk email address asking about the new link, no response, emailed Samsung CS about the issues, no response, was promised a new link to get the promotion regarding the free gift would be sent to me, never sent. I've CANCELLED my note 8 order with Samsung and might be getting rid of my S8+ as well.

That's not how you treat a loyal customer after the note 7 fiasco and their note 8 promo debacle. Extremely disappointing. I'm done with them for a while.

 

[Dankees]

This sucks.

I guess I will just wait until Black Friday when I suspect the Galaxy S8 will be $10/month and the S8+ might be $15 or $17/month.