Galaxy S4 freezes when making call

[Jedi215]

I have a VZ S4 and this started today, I place a call and it displays calling and just stays there without making the call. I hang up and it won't hang up but never makes the call. Only way to get out of the call is by re starting phone or if someone calls me. I did a factory reset and it still does it. Anyone has this?

 

[Jedi215]

Ok, I also noticed that I had sim card Error problems. I re seated sim card but was still having issue. I tried again a few hrs later and this time it worked. Everything is back to normal. So if you're having the issue, try re seating the sim card.

 

[Jedi215]

Not having SIM card messages again but its still happening. Im going to check with VZ. Maybe I need another SIM card.

 

[azwill]

I got a new SIM card for another reason. After getting the new card, installed by Verizon, I get the frozen screen and inability to end a call, described above. I have rebooted and rebooted to factory specs with no luck. Anyone else?

 

[Jennifer Nichols]

I'm having these same issues. I ave rebooted and reset to factory reset but it still happens. Please help!!

 

[Brendan Hytrek]

I'm also having the same problem on a Sprint Galaxy S4. I select a contact to call, the call is then started, but it hangs on dialing. If I try to end the call it still acts as though the phone is calling the person(the green bar at the top).

 

[Spencer Mears]

Did you guys ever come up with a solution to this issue? I've been having the same issue for 3 months now... just been living with restarting my phone constantly when it freezes on the call screen.

 

[Recardo Rec]

i have the same problem, after doing a bit of diagnosis ,, im sure its a sign that the BATTERY IS ON THE WAY OUT
last time mine froze the battery was on 47% ,so i removed the battery,, put it back in and plugged in the charger
restarted the phone and the battery was now only showing 13% but i was then able to make calls no problem
i left the charger in for another 20mins or so,,removed it phone still works fine
so people if yours does it,, just remove battery,,replace it , plug in charger and try to make a call should work

 

[SCRIPT-AKL-NZ]

Had the same problem, simple reset was working until a few days ago where nothing would work. Was just taking phone in for repair when i tried turning airplane mode on, resetting, then turning airplane mode off after she booted up. Walah! Full reception.. could be coincidental but nothing worked til i tried that. Hope it helps someone !!