Galaxy S5 adds plus sign (+) before the caller ID, which prevents returning the phone call.

[AC Question]

Hi there,
My wife and I have Samsung Galaxy S5 (G900V - Verizon Model) on Att Gophone network (my wife is on H2O Wireless network, which is using ATT towers). Everything was working great, till we took a trip to Europe, where I used my phone with European SIM and my wife only used her phone with WiFi.
When we came back, something was weird. Every phone call we were getting, there was a plus sign (+) in front of the number. For example, when my friend calls me, whose phone number is saved in my contact list, it displays +72 455 01212. I am able to answer the call and talk to him. When I go to my recent phone calls, and call him from my recent calls, the phone dials +724-550-1212. The phone basically says that I am not allowed to make international call and the call doesn't go through. In order to make phone call, I need to either type the number on the dialer or go to the contacts, find the name and press on the number.
I have called ATT customer service, then tech support. They have tried everything, no luck. They offered me to call Samsung directly. Samsung could not do anything after trying everything, offered to go to local support center so they can flash the OS. I went to Samsung, they did flash, and no luck. Asked me to go ATT store and get a new SIM card. Went to ATT store, got a new SIM card, and still the same problem. I was asked to go home, back up the pictures and do complete factory reset and it will work.
Complete reset did not help either. Went back to ATT, was offered to go to local Device Support Center. Went there, no luck. I was offered to call Tier 2 tech support. Was on the phone 90+ minutes, tried everything, still nothing.
Just got home and decided to ask for your help. Just like my title suggests, you guys are my last resort.
Appreciate any advice given.

 

[eliasarevalo]

Hi, did you ever fixed the problem, I have the same situation and don't know what to do.

 

[busseja]

use prefixer. free and all you have to do is check the dialing fix box in the tools section. works on my s4. There is probably a way to do the same thing but I understand the problem is that the USA dialing software is 11 digits as in 1 455 555-1212 but many phone companies don't send the initial "1" so the phone inserts a + and treats the number as +45 5 555-1212 Where country 45 is is anyones guess, I made it up. With prefixer you can remove the + . And of course if say you want to have international dialing you can set specific rules for those country codes.

 

[jimmyjobob41]

This works on my two Samsung android S4 mini phones. I moved the phones from VZ to AT&T and started getting + sign before each incoming call/text. These are editable, but painful. I downloaded Prefixer and it works.However, two important entries must be made in both incoming & outgoing calls:
1. Under "when number matches" edit to ".+"
2. Under "Remove characters", edit to "\+"
Do this in outgoing and incoming sections. Frustration is gone. Phone calls go out and come in as before changing.

 

[Really Confused]

"This works on my two Samsung android S4 mini phones. I moved the phones from VZ to AT&T and started getting + sign before each incoming call/text. These are editable, but painful. I downloaded Prefixer and it works.However, two important entries must be made in both incoming & outgoing calls:
1. Under "when number matches" edit to ".+"
2. Under "Remove characters", edit to "\+"
Do this in outgoing and incoming sections. Frustration is gone. Phone calls go out and come in as before changing."

How did you get to that point?

 

[Really Confused]

How did you get to that point? I downloaded Prefixer and couldn't find that.

 

[dwerkema]

Just had to do this on my S4.
Open Prefixer and tap + on bottom left to open Add Rule.
Tapping Manual will get you to the right area.
It looks like it worked for me.

 

[dwerkema]

And thanks jimmyjobob41! It definitely worked. That's one less aggravation in my life.

 

[Fernando Oliver]

Prefixer works like a charm on outgoing calls but i still with problem on incoming

 

[sroujimike1]

: Galaxy S5 adds plus sign (+) before the caller ID, which prevents returning the phone call. how to fix it please i have been trying since i came from overseas last year and no one able to do it!!!!!!!!?????

 

[sroujimike1]

When we came back, something was weird. Every phone call we were getting, there was a plus sign (+) in front of the number. For example, when my friend calls me, whose phone number is saved in my contact list, it displays +72 455 01212. I am able to answer the call and talk to him. When I go to my recent phone calls, and call him from my recent calls, the phone dials +724-550-1212. The phone basically says that I am not allowed to make international call and the call doesn't go through. In order to make phone call, I need to either type the number on the dialer or go to the contacts, find the name and press on the number.
I have called ATT customer service, then tech support. They have tried everything, no luck. They offered me to call Samsung directly. Samsung could not do anything after trying everything, offered to go to local support center so they can flash the OS. I went to Samsung, they did flash, and no luck. Asked me to go ATT store and get a new SIM card. Went to ATT store, got a new SIM card, and still the same problem. I was asked to go home, back up the pictures and do complete factory reset and it will work.
Complete reset did not help either. Went back to ATT, was offered to go to local Device Support Center. Went there, no luck. I was offered to call Tier 2 tech support. Was on the phone 90+ minutes, tried everything, still nothing.
Just got home and decided to ask for your help. Just like my title suggests, you guys are my last resort.
Appreciate any advice given.

 

[Vitalitygrlq]

I just turned off "Assisted Dialing" under my phone settings and it solved the problem! I also have a Galaxy S5.

 

[bloodydemons]

im having the same issue but i have a galaxy s7 edge and it was a verizon unlocked phone but using a at&t sim card but using straight talk service but everytime someone calls me it puts the annoying + in front of every call making it impossible to call the number back saying its a freaking international call when it is not!...for example the number looks like this when someone calls me +86 43286006 when the number is supposed to look like this 864 3286006. by the stupid thing adding the + it is seperating the area code which is 864....so crazy...never seen nothing like this or never had this problem before on any phone ive owned

 

[goku2100]

My solution to the problem can be found here:
https://forums.androidcentral.com/showthread.php?t=398698&p=6224724&viewfull=1#post6224724

 

[SimbaKSuper]

Here's a work-around I figured out.
Swipe down from top of screen to get to the "missed call" number showing (from left to right) the contact icon, the red arrow over the gray phone icon, pointing to the "+" sign in front of the phone number and tap the Contact Name (1st screen shot attached). Now the next picture shows the Contact icon centered over a green phone icon preceding the "+" sign and the phone number. DO NOT Tap the green phone icon. Tap the Icon Photo in the circle, instead (2nd screen shot). Doing so will now bring up your Contact card Photo, Name and phone number in the correct dialing format you saved and stored (3rd screen shot). You will see the green phone icon to the right of your "stored" Contact number (notice the "+" sign is gone) to "tap on" to re-dial in the correct format, it's just like pulling up their contact card and dialing them as usual. Like I said, it's a simple work-around with a couple extra steps.
Hope this helps.

 

[Rukbat]

Prefixer is so much easier. Just add 1 rule and done.