Galaxy S5 black screen upon wake up

[nat1971a]

well after about 2 weeks. i got the black screen again. but if i press the home button and wait several seconds it comes back....and the screen is fine...

 

[WillKnight]

I got my S5 last week. Since 2011 I've had HTC smartphones, first was HTC Incredible then the Droid DNA. I loved my DNA but it got stolen. Then I got a refurb with a bad battery. I upgraded to the S5 and have been getting used to the OS. One of things I noticed is when waking up the phone, I'll try to input my password and after a second the screen will blackout. I have to wake it back up and try again. Is there a feature to fix/stop this from happening?

 

[Airman1947]

Ok, I guess I spoke too soon. After I thought I had the problem solved, and it didn't come back for a couple months, but recently it started happening again every few days. The screen would be black on wake.

So I did some more troubleshooting, and NOW I think I've found a solution that works. It hasn't happened in about a week, now. One thing I did was I uninstalled the app Tasker that I had. I'm not sure if this was really what fixed it, or if anybody else on here has Tasker, but I heard some rumors about problems that it was causing, so I got rid of it.

But, the other thing that I did, I am more hopeful about. I moved all of my apps off of the SD card, Around the same time that I got rid of Tasker, I started moving various apps to my SD card to try to speed my phone up. I noticed as I was doing so, the phone froze up and the blank screen happened twice. That gave me a clue that it might have been related to this, especially since so many people on here are flagging the SD card. I already had a bunch of apps on there, so I went back and moved everything to my device memory (which wasn't a problem since my SD card was getting full anyway). I reset the phone, and an "Android is Updating" screen came up and it looked like it was processing all of my apps. After it finished, the phone booted up normally, and it's been running fine since. If anyone wouldn't mind trying this, I'd be interested to see if it helps.

Just go into Settings > Applications > Application Manager, and scroll over to the "SD Card" tab. This list shows all apps that can be moved to the SD card as opposed to device memory, and any of them that have a check mark next to them are on the SD card. Select any such apps, and on the screen that comes up, press the "Move to Device Memory" button. After you do this for all checked apps, restart the phone. Let me know if this works. Thanks!

 

[sikmadrox]

i contacted verizon about having this issue with my phone and they are sending out a replacement s5 should be here in 2 days for anyone thinking of going to samsung and waiting 10 days to get their phone back i would talk to your carrier their more apt to help you right away or lose your business

 

[Marco Alonzo]

I also had this problem. I've dropped my phone twice (with spigen neo hybrid case), around 2 ft. The screen was entirely black but the unit is responding. After a month, it happened again until it was intermittent. I have found out that it is a "hardware issue".




If pressure is applied to this area (encircled) , the screen will either go dark or display will be black. I've send it to Samsung service center and they opted to change the LCD. I'll be getting my unit next week. I'll provide update if my problem will be solved.

 

[Marco Alonzo]

I also had this problem. I've dropped my phone twice (with spigen neo hybrid case), around 2 ft. The screen was entirely black but the unit is responding. After a month, it happened again until it was intermittent. I have found out that it is a "hardware issue".


View attachment 135476

If pressure is applied to this area (encircled) , the screen will either go dark or display will be black. I've send it to Samsung service center and they opted to change the LCD. I'll be getting my unit next week. I'll provide update if my problem will be solved.

Received my unit today. Its working perfectly fine right now. Its a hardware problem just as I thought.

Already changed my case to s view. Hope this will help others.

 

[AshManMB]

Mine got fixed when tmo had a software update a couple of months ago. Been perfect since and nothing changed otherwise as far as any settings go, just that software update. My wife's iphone 5s had been swapped twice for a similar issue, both times apple said it was an application crashing. But in the the case of the iPhone, it was definately hardware.

Sent from my SM-G900T using Tapatalk

 

[JillH410]

This started happening to me about a week or so ago and when I thought back to any apps I had installed or changed, I realized I had Turned ON the My Magazine/Flipbook app. I had initially turned it off when I got the phone, but I got tired of seeing the same "news" when I'd accidentally scroll too far to the left, so I turned it back on. I have turned it off again (can't uninstall it) so I am hoping that fixes the problem. I did a Restart after I turned it off. I'll report back if I start having the issue again.

 

[Bil Black]

I've been through this whole thread and trying to figure out what the similarities are because my friends, I have this SAME problem.. black screen, still hear sound, screen don't wake up, info/back keys illuminated..

no here's the kicker..

I don't have the S5, I have the T-Mobile issued Note 3!

 

[otim Ronnie]

The trick is quiet simple. you dont have to remove the battery. When your screen blacks out, simply hold the power/wake up button and the screen next to the power button. There is a sensor close to the ear piece. One finger on the power button and another on the ear piece and it will wake up.

Let me know if it works

thanks
Ronnie

 

[punk999]

This is the only thing what I don't like about samsung, the quality of the product is unreliable, too many issues. All my samsung phones have had one issue or another. Never had a problem with nexus or apple.

 

[Phivosz]

Had the same problem. Restarting without the SD card solved it for me. Inserting the SD card again recreated the problem. So I think it is SD card related.

 

[Steffen Schou]

The trick is quiet simple. you dont have to remove the battery. When your screen blacks out, simply hold the power/wake up button and the screen next to the power button. There is a sensor close to the ear piece. One finger on the power button and another on the ear piece and it will wake up.

Let me know if it works

thanks
Ronnie

This worked for me - however, I still don't know what is causing the black screen to occur, and it's quite annoying not being able to rely on your device like that. Do you have any idea what causes the BSOD? Possible lasting fix for this?

 

[Thomas Mennor]

Besides my screen going black from time to time I also get a yellow tint screen that will go away when I turn off or put to sleep the phone. I'm wondering if I have a defective unit. T-Mobile wants me to take the phone to one of there stores that have a Samsung rep to have the phone evaluated.

 

[Ryan Kirsch]

I have the exact same problem with the window getting a yellowish tint every now and then. I've noticed if I press on the back up near the camera it will go back to normal. I am also having the black screens.

 

[andrewjs18]

I still continue to have this issue with my phone and it's incredibly annoying. I tried getting sprint to replace it but they won't, stating that it's a 'known issue' and there isn't any known 'resolutions' right now.

just in the past week, I had a phone call come through that I wasn't able to answer because the screen wouldn't turn on as well as my alarm going off and not being able to turn it off until I was able to get the damn screen to turn on.

I think it's fairly unacceptable that this issue hasn't been resolved yet...

 

[Austin Young1]

I have a samsung galaxy s aviator
It's been like this for a few months I brought it in to us cellular and they wanted 600 bucks to fix whatever the problem is but it won't turn on period and I know it's still working somehow cause the buttons on the bottom are all still lighting up is there anyway I can do anything I would be really grateful???

 

[s5blackscreen]

Ok, I guess I spoke too soon. After I thought I had the problem solved, and it didn't come back for a couple months, but recently it started happening again every few days. The screen would be black on wake.

So I did some more troubleshooting, and NOW I think I've found a solution that works. It hasn't happened in about a week, now. One thing I did was I uninstalled the app Tasker that I had. I'm not sure if this was really what fixed it, or if anybody else on here has Tasker, but I heard some rumors about problems that it was causing, so I got rid of it.

But, the other thing that I did, I am more hopeful about. I moved all of my apps off of the SD card, Around the same time that I got rid of Tasker, I started moving various apps to my SD card to try to speed my phone up. I noticed as I was doing so, the phone froze up and the blank screen happened twice. That gave me a clue that it might have been related to this, especially since so many people on here are flagging the SD card. I already had a bunch of apps on there, so I went back and moved everything to my device memory (which wasn't a problem since my SD card was getting full anyway). I reset the phone, and an "Android is Updating" screen came up and it looked like it was processing all of my apps. After it finished, the phone booted up normally, and it's been running fine since. If anyone wouldn't mind trying this, I'd be interested to see if it helps.

Just go into Settings > Applications > Application Manager, and scroll over to the "SD Card" tab. This list shows all apps that can be moved to the SD card as opposed to device memory, and any of them that have a check mark next to them are on the SD card. Select any such apps, and on the screen that comes up, press the "Move to Device Memory" button. After you do this for all checked apps, restart the phone. Let me know if this works. Thanks!

Hey there,

I got the same problem my S5 mini goes black from wake up from time to time. However I checked the SD Card Apps and I don't have any Apps installed there. Therefore this cannot be the cause.

I assume this really might be a hardware problem. I'm just trying to get my hardware replaced at the place I bought it.

Regards

 

[Adam Hollander]

After quite a bit of troubleshooting, I found a very simple fix. I turned the S5 off, removed the battery, removed my SD card, put the battery back in and restarted. Then I shut it down again, put the SD card back in, restarted ... issue completely resolved and phone is booting up like normal.

Good luck!

 

[Airman1947]

Sounds like there's been a number of things that have worked for everybody. Although, it seems like the majority of these fixes are SD Card related, so I guess it's safe to assume that the issue is something with that. For me, moving all apps off of the SD card has fixed the problem. It's been months and I've almost forgotten I ever had it. Although one person says that didn't work for them, but I'd say if you're having this problem, start by trying one of the many suggestions that involve the SD card on here.