Very rarely on any of these helplines does anybody use the own knowledge to give you an answer. They just type along on their computers and give standard 1-2-3 basic troubleshooting responses. You can say holy **** my phone just exploded and my house is on fire. Instead of them using their own brain and common sense at that point and tell you to get out of the house while they call the fire dept, they would say hold on a sec, im still checking here.
Galaxy S7 Issues With WiFi when Bluetooth is on
- Thread starter mattb16teg
- Start date
jparker71
Well-known member
- Jul 9, 2011
- 120
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I'm also having this an issue on a Sprint Galaxy S7. Glad I found this thread because I was wondering why I was getting such poor performance on Wifi. Turned off Bluetooth and WiFi improved. Now I just turn it on when I need it, which frankly isn't ideal but I use Wifi way more often.
Posted via the Android Central App
Posted via the Android Central App
I am also experiencing this issue on the Galaxy S7 Edge through AT&T. Changing to 5 gHz on my home modem did resolve the issue there. However, what to do about everywhere else? Hopefully a solution is found (and it makes it to here).
monicakm
Well-known member
- Sep 8, 2012
- 2,092
- 1
- 38
Well darn. I was hoping everyone REALLY meant paired and not connected. Maybe they'll have the kinks worked out by the time I buy my S7. This will be a deal-breaker
So for those of us having issues, did you happen to use Smart Switch to migrate apps and settings over?
I am starting to wonder if some random app/setting is causing an issue.
I did boot the phone into SAFE MODE and everything seemed to function correctly.
I am starting to wonder if some random app/setting is causing an issue.
I did boot the phone into SAFE MODE and everything seemed to function correctly.
zocster
Moderator
- Oct 23, 2013
- 343
- 0
- 0
Hmm that's what I suggested on the other thread, fresh and clean is the way to go for me anyway. Especially now that M is on compared to most still with L on older device.
I just am not sure, I still had some issues with my phone when I factory reset it but I may just try it again and start from scratch and just move over Contacts and such.
halo0
Active member
- May 25, 2011
- 30
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- 0
Interesting thought. I did in fact use smart switch to copy stuff from my S6. But some people have said that a factory reset did not solve the problem, correct? It is such a pain in the *** to set everything up again that I don't desire to do that when I have no confidence it will change anything.
Brand new S7 Edge, Same issue as everyone else:
1) I did not transfer anything to this phone, it was a clean setup (its my first android).
2) Wifi will not respond if bluetooth is turned on.
3) If I use my 5ghz wifi, the problem does not happen.
I have tried everything suggested in this forum except factory reset and the only thing that works is turning off BT. I will continue changing any setting I can find related to BT and advise if I find anything.
Sure would be nice to get confirmation from Samsung that this is a known issue and that they will fix it...
1) I did not transfer anything to this phone, it was a clean setup (its my first android).
2) Wifi will not respond if bluetooth is turned on.
3) If I use my 5ghz wifi, the problem does not happen.
I have tried everything suggested in this forum except factory reset and the only thing that works is turning off BT. I will continue changing any setting I can find related to BT and advise if I find anything.
Sure would be nice to get confirmation from Samsung that this is a known issue and that they will fix it...
I've been having this same issue with my ATT S7. Got the phone activated Thursday and noticed the problem Saturday morning. After spending an hour on the phone with ATT they determined a software issue and had me exchange the phone. New phone is having the same problem. I was starting to think maybe it was a router issue. I turned off bluetooth and my wifi came back immediately. Wife's phone wasn't having any issues so I checked. Sure enough her bluetooth was off. I guess I'll play with it a bit and see what happens. Nice to know I'm not the only one having this problem though.
I have a Verizon s7. I ran a speed test then turned Bluetooth on and ran the speed test again. Same good results with or without Bluetooth on. I set my phone up as a new phone when I got it then added my contacts back and installed my apps from the play store.
I'm sad to say that a factory reset did the trick for me. I guess that's good news since it means it's a software issue. It's just total BS that you have to factory reset a brand new flagship phone to get it to work right.
drone3
Well-known member
- Nov 16, 2014
- 630
- 0
- 16
Well, if you think about it, the best time to do a factory reset is when you first get the phone.
dreaming of electric sheep
halo0
Active member
- May 25, 2011
- 30
- 0
- 0
Was your issue 100% reproducible though? For me, wifi will be non-working, then I'll turn off BT and it starts working. But then if I turn BT back on the wifi keeps working for a certain amount of time and then it will stop again. I haven't figured out what the pattern of usage/time is before it stops working again.
I have seen this as well, I booted the phone into safe mode last night and after I booted the phone back up it seemed to have worked for a bit then all of a sudden went back to not working.
Ran into this same issue with slow wifi on my Verizon S7 Edge- very disappointing for such a great device. After researching the issue I tried what many of you did, such as clearing the cache on the BT Sharing app, and it's pretty consistent that if BT is on the wifi connection is erratic and extremely slow. I tried this on several wireless APs with the same result. So while not convenient, if I turn off BT manually I can get a good signal. This is a PITA since I wear a Fitbit and need BT connectivity several times a day for work.
Another person had suggested that it was a problem with 2.4Ghz vs 5Ghz networks, so I gave it a shot. I created a new SSID solely using 5Ghz, and the good news is at home I no longer have the issue. I can run 5Ghz wifi and BT simultaneously with good speed and no hiccups. It's not an ideal situation, but at least when I'm home I don't have to toggle BT on and off. I realize this isn't an option for everyone, but I'd be curious to know if that works for anyone else.
Hopefully Samsung will recognize the issue and get a patch out at some point.
Another person had suggested that it was a problem with 2.4Ghz vs 5Ghz networks, so I gave it a shot. I created a new SSID solely using 5Ghz, and the good news is at home I no longer have the issue. I can run 5Ghz wifi and BT simultaneously with good speed and no hiccups. It's not an ideal situation, but at least when I'm home I don't have to toggle BT on and off. I realize this isn't an option for everyone, but I'd be curious to know if that works for anyone else.
Hopefully Samsung will recognize the issue and get a patch out at some point.
I was able to fix this issue by doing fresh install. Let me explain:
1. Backup account and data need to be turned off. In this case, I was coming from a Nexus 6, and still had the device. I went into my Nexus and Samsung S7 edge and did this. Settings>Back up and Reset> Back up my data (Off) and Automatic restore (Off)
2. Factory Data reset
I basically didn't want any of the old data from my phone on here, and by the way I didn't do the Smart Switch either. I was able to pair my Beats and went back to do speed test. No change in speeds with Bluetooth on and off ( meaning kept on but not connected). I also verified in Chrome and was successful this worked.
This is a pain in the *** for sure, but after researching this, doing a fresh install was the way to go. The funny thing is, my wife has the standard S7 and doesn't have this issue, and we're both on Verizon. So don't bother changing your router IPV6 or the range, as this is was the only thing that had worked for me.
Now I got this new annoying thing where the phone wakes itself up as I drive around town, not sure what that is all about. It looks like some Wakelock, but now stable at home or connected to a wifi. Anyone else has this issue?
1. Backup account and data need to be turned off. In this case, I was coming from a Nexus 6, and still had the device. I went into my Nexus and Samsung S7 edge and did this. Settings>Back up and Reset> Back up my data (Off) and Automatic restore (Off)
2. Factory Data reset
I basically didn't want any of the old data from my phone on here, and by the way I didn't do the Smart Switch either. I was able to pair my Beats and went back to do speed test. No change in speeds with Bluetooth on and off ( meaning kept on but not connected). I also verified in Chrome and was successful this worked.
This is a pain in the *** for sure, but after researching this, doing a fresh install was the way to go. The funny thing is, my wife has the standard S7 and doesn't have this issue, and we're both on Verizon. So don't bother changing your router IPV6 or the range, as this is was the only thing that had worked for me.
Now I got this new annoying thing where the phone wakes itself up as I drive around town, not sure what that is all about. It looks like some Wakelock, but now stable at home or connected to a wifi. Anyone else has this issue?
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