- Sep 1, 2016
- 1
- 0
- 0
I have a major issue with my S7, I have had it around 30-40 days and over the last three it started to reboot for no apparent reason. yesterday this changed from maybe once a day to constantly throughout the day and even not starting up at all.
I have run a delete of cache and a factory reset, these did not help with the issue but the factory reset has allowed me to start up my phone. If I try to install anything or operate any apps my phone freezes and restarts (sometimes sticks on Galaxy boot screen), on restart it displays a padlock which opens and then takes me to a screen to unlock my phone with the passcode but not my normal lock screen.
I have phoned my service provider who told me to take into a shop and they will send it off for repair/inspection not knowing how long it will take, obviously i'd love to avoid this and keep my phone but have failed to find a solution as of yet.
If anyone has any advice it would be great thanks,
Dan
I have run a delete of cache and a factory reset, these did not help with the issue but the factory reset has allowed me to start up my phone. If I try to install anything or operate any apps my phone freezes and restarts (sometimes sticks on Galaxy boot screen), on restart it displays a padlock which opens and then takes me to a screen to unlock my phone with the passcode but not my normal lock screen.
I have phoned my service provider who told me to take into a shop and they will send it off for repair/inspection not knowing how long it will take, obviously i'd love to avoid this and keep my phone but have failed to find a solution as of yet.
If anyone has any advice it would be great thanks,
Dan