AT&T Galaxy S8 Galaxy S8+ SHUT DOWN!!!

[Horace jones]

Can't even believe what just happened. I was literally messaging a friend thru Instagram and phone completely went black. I tried holding the power button and NOTHING. Phone was more or less at 40% while I was using it. What was strange was that my Gear S3 still showed connected as the screen was black. I tried several times to hold the power button and screen remained black. Luckily I have my Note 5 that I was able to insert my simcard into. Any suggestions before I contact AT&T?

 

[eric002]

Can't even believe what just happened. I was literally messaging a friend thru Instagram and phone completely went black. I tried holding the power button and NOTHING. Phone was more or less at 40% while I was using it. What was strange was that my Gear S3 still showed connected as the screen was black. I tried several times to hold the power button and screen remained black. Luckily I have my Note 5 that I was able to insert my simcard into. Any suggestions before I contact AT&T?

Unfortunately, sounds like it could possibly be a doa.

 

[jacker]

No suggestions.

Just take it in and get another one.

 

[eric002]

Absolutely

 

[dannyar11]

Happened to me before. Hold the power button and bixby button down till it power cycles.

 

[eric002]

Ahhh good tip.

 

[amyf27]

How long have you had the phone I got mine on the 19th and haven't seen that yet hopefully that's an isolated case

 

[eric002]

I just bought mine 2 days ago, and knock on wood, everything's 100%

 

[Kalvin Kerns]

Happened to me before. Hold the power button and bixby button down till it power cycles.

I just tried that. Did nothing. Tried holding the power button down by itself, also nothing.

 

[echo_808]

Happened to me before. Hold the power button and bixby button down till it power cycles.

Thought it was power button and volume down?

That's what the Samsung rep told me while I was troubleshooting a issue.

 

[Kalvin Kerns]

Thought it was power button and volume down?

That's what the Samsung rep told me while I was troubleshooting a issue.

That's screen capture. I just tried it.

 

[michellebjohn]

This has happened to me twice. I held the power button and it restarted. The screen just went black.

 

[Borarjti]

That's screen capture. I just tried it.

Holding volume down and power for an extended period of time 30 seconds or more will put the phone into recovery mode I had to do that the day I got it cause it froze and I rebooted it into recovery and has been fine since.

 

[recDNA]

Holding volume down and power for an extended period of time 30 seconds or more will put the phone into recovery mode I had to do that the day I got it cause it froze and I rebooted it into recovery and has been fine since.

Sometimes it might take over a minute. Be patient. Costs nothing to try but does take a while.

 

[Horace jones]

I had the phone only for 6 days. Haven't dropped the phone or got it wet. I immediately contacted AT&T and got a Rep on the line and he advised me this happens when alot of apps are running in the background. I told him none of my Galaxy phones from the Note 4, Note 5, Note 7, and S7 Edge did this. Well he had me hold down the power and volume down button untill phone cycled on which he explained is a soft reset. Voila, i'm back in business. I thought I was either gonna have to go to a local store to swap out or send the phone back.

 

[aokusman1]

Happened to me once.

 

[rushmore]

I had the phone only for 6 days. Haven't dropped the phone or got it wet. I immediately contacted AT&T and got a Rep on the line and he advised me this happens when alot of apps are running in the background. I told him none of my Galaxy phones from the Note 4, Note 5, Note 7, and S7 Edge did this. Well he had me hold down the power and volume down button untill phone cycled on which he explained is a soft reset. Voila, i'm back in business. I thought I was either gonna have to go to a local store to swap out or send the phone back.

They of course gave you a BS answer in regards to apps being the issue.

 

[Stoopstroop]

Sounds like this is happening to several people. That wont get any better people. I would take it back and ask for a refund until it can be fixed while your in your 15 day return policy.

 

[aokusman1]

Sounds like this is happening to several people. That wont get any better people. I would take it back and ask for a refund until it can be fixed while your in your 15 day return policy.

This has happened before on my iPhone 6s as well, and my s7. Phone freezes then shut off.

 

[Blues Fan]

This has happened before on my iPhone 6s as well, and my s7. Phone freezes then shut off.

I had the iPhone 3 which would randomly crash and power off randomly. My S7 Edge restarted randomly once, and that was the only time it happened.