Gallery is now completely empty...

[Android Central Question]

Go figure the issues arose after the latest update.

My gallery had all albums there, but when I went to open any of them, there were "no items".

The files are still on the phone, but absolutely no way to view them. On top of that, only a few apps can actually save photos/videos

Pictures/videos with the camera don't save, screenshots don't save (goes through the function but the mini pic at the bottom left tool bar is always white, tapping crop does nothing and will freeze the phone up for a bit)

Have already gone through files and deleted a .nomedia file that existed only in a temporary folder on a singls app. Have already cleared cache and data for the gallery app and tried rescanning media with several apps, and now there is nothing in the gallery at all.

The only way I can pull up an image or video is if I'm sending it to someone through facebook messenger, snapchat or texts. Tgat and google photos seems to have most images

Done what little I could to bring this issue up to samsung to no avail. Done all that I could do with files and what not. Everything is up to date. Considering that the volume issue with screenshots is back and the phone still freezes up, seems like they're just adding problems that their updates a few months ago caused

 

[B. Diddy]

Welcome to Android Central! Which phone, and which update? Was this the Android 11 update? Are the photos saved to Internal Storage or an SD card?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[JonesJ498]

Welcome to Android Central! Which phone, and which update? Was this the Android 11 update? Are the photos saved to Internal Storage or an SD card?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

S10+, this is the link with details of the update

https://doc.samsungmobile.com/SM-G975U/TMB/doc.html

Photos and videos are saved to both internal storage and a 520gb sd card.

The files are around, they are not corrupt. I can still send videos and images (when not limited by size) thru 3rd parties, but I can't open them on my phone. I can see them in my file explorer but cannot open them. The gallery used to show the albums with their cover photos, however whichever one I tapped on showed "no items". After having already deleted a .nomedia file, I cleared data and cache for the gallery and performed rescans with several apps to no avail.

 

[mustang7757]

S10+, this is the link with details of the update

https://doc.samsungmobile.com/SM-G975U/TMB/doc.html

Photos and videos are saved to both internal storage and a 520gb sd card.

The files are around, they are not corrupt. I can still send videos and images (when not limited by size) thru 3rd parties, but I can't open them on my phone. I can see them in my file explorer but cannot open them. The gallery used to show the albums with their cover photos, however whichever one I tapped on showed "no items". After having already deleted a .nomedia file, I cleared data and cache for the gallery and performed rescans with several apps to no avail.

You try opening from Samsung My files ?

 

[B. Diddy]

I'm guessing this has to do with Android 11's Scoped Storage: https://www.androidcentral.com/what-scoped-storage. But I'm not sure why it also involves photos saved to Internal Storage. What directory are the photos and videos in? /DCIM/Camera?

 

[JonesJ498]

You try opening from Samsung My files ?

I can see all files present on MyFiles but cannot open any of them

 

[JonesJ498]

I'm guessing this has to do with Android 11's Scoped Storage: https://www.androidcentral.com/what-scoped-storage. But I'm not sure why it also involves photos saved to Internal Storage. What directory are the photos and videos in? /DCIM/Camera?

Most new photos/videos taken with the camera and screenshots (and video caltures) are in DCIM. But I've moved a lot out to the SD card

 

[mustang7757]

I can see all files present on MyFiles but cannot open any of them

You have a sd card in the phone?

 

[JonesJ498]

You have a sd card in the phone?

Yea. I can see all of its files too.

I can still send things from my SD card through sms or say facebook messenger, but no way to actually open it myself without sending it.

It's incredibly bizarre lmao

 

[B. Diddy]

Most new photos/videos taken with the camera and screenshots (and video caltures) are in DCIM. But I've moved a lot out to the SD card

With Scoped Storage, apps may lose access to files that are in directories that those apps didn't create. So instead of moving photos manually to the SD card, try changing the default storage location in the Camera app to SD card and see if new photos show up correctly afterwards.

 

[mustang7757]

Yea. I can see all of its files too.

I can still send things from my SD card through sms or say facebook messenger, but no way to actually open it myself without sending it.

It's incredibly bizarre lmao

If you take the sd card out do you still have issues in the gallery?

 

[JonesJ498]

If you take the sd card out do you still have issues in the gallery?

Yea still the same issues

 

[JonesJ498]

If you take the sd card out do you still have issues in the gallery?

With Scoped Storage, apps may lose access to files that are in directories that those apps didn't create. So instead of moving photos manually to the SD card, try changing the default storage location in the Camera app to SD card and see if new photos show up correctly afterwards.

Alright now I'm more confused than before lmao

So I attempted removing the SD first and it was the same. (Attempted a picture as well). Put the SD back in, changed camera storage to SD, tried taking a picture and checking the gallery and still the same.

Then returning to default I see a previous picture (from a week ago) appear at the bottom left as a recent. I tapped on it and it opened in gallery. I backed out, checked the gallery and everything seems to have reappeared.

Took a picture and it saved.

So that seems to work now...mostly

Now there's another issue

Screenshots still aren't saving to the Screenshots folder...I can crop and see the preview, but its details dont show. They appear in My Files in the screenshots folder but aren't actually appearing there in the gallery.

The other issue now is videos don't seem to save. I mean, they'll save but save as errors rather than videos lol

Im sure there's other problems I have yet to find lol

 

[mustang7757]

Alright now I'm more confused than before lmao

So I attempted removing the SD first and it was the same. (Attempted a picture as well). Put the SD back in, changed camera storage to SD, tried taking a picture and checking the gallery and still the same.

Then returning to default I see a previous picture (from a week ago) appear at the bottom left as a recent. I tapped on it and it opened in gallery. I backed out, checked the gallery and everything seems to have reappeared.

Took a picture and it saved.

So that seems to work now...mostly

Now there's another issue

Screenshots still aren't saving to the Screenshots folder...I can crop and see the preview, but its details dont show. They appear in My Files in the screenshots folder but aren't actually appearing there in the gallery.

The other issue now is videos don't seem to save. I mean, they'll save but save as errors rather than videos lol

Im sure there's other problems I have yet to find lol

Have you tried to reset the gallery by clearing its data then force stop ?

 

[JonesJ498]

Have you tried to reset the gallery by clearing its data then force stop ?

Yea did that before when removing a .nomedia file that was in a temp folder


Some videos are loading after yesterday, recent screenshots dont appear in gallery still. And on top of that, taking a screenshot still freezes the phone (been like that for months now)

 

[mustang7757]

Yea did that before when removing a .nomedia file that was in a temp folder


Some videos are loading after yesterday, recent screenshots dont appear in gallery still. And on top of that, taking a screenshot still freezes the phone (been like that for months now)

Maybe change the camera settings back to phone instead of sd card?

 

[JonesJ498]

Maybe change the camera settings back to phone instead of sd card?

Did that before. That's how most of it ended up coming back, issues still persist with videos and screenshots

 

[mustang7757]

Did that before. That's how most of it ended up coming back, issues still persist with videos and screenshots

The video and screenshot are there but can't open?

 

[JonesJ498]

The video and screenshot are there but can't open?

Recorded videos show up in the gallery but mostly as corrupt...as in they wont play anything, no picture or anything. But a few of them after a couple of hours seem to load fine while others remain the same. Nothing special behind the videoa, each about 5-10 seconds long

I can take and crop screenshots but can only open them from My Files, still don't show in the gallery despite being in the same file...and they still freeze the phone every time lol

Been a bit busy so my responses are gonna vary time-wise

Might just shut the phone off for a day or so without the SD card in and see what happens

 

[mustang7757]

Recorded videos show up in the gallery but mostly as corrupt...as in they wont play anything, no picture or anything. But a few of them after a couple of hours seem to load fine while others remain the same. Nothing special behind the videoa, each about 5-10 seconds long

I can take and crop screenshots but can only open them from My Files, still don't show in the gallery despite being in the same file...and they still freeze the phone every time lol

Been a bit busy so my responses are gonna vary time-wise

Might just shut the phone off for a day or so without the SD card in and see what happens

Yeah try without sd card for few days see if this goes back to normal