Gallery stopped... tried restart ... now have black screen. What next?

[Freddd]

Hello,
I'm using a 2017 Galaxy On5. I got a "gallery stopped" message a couple of times while taking pictures. I tried to restart and the phone never came back on. I tried a hard/forced restart using power button and down-volume, but I just get the Galaxy screen followed by a black screen. When I plug it into the charger and perform the same operation, I get the battery with lightning bolt logo ... logo shows just gray battery (i.e. no green indicating charge percentage). I tried another battery with known full charge, but I still get nothing. Now I'm stuck. I tried to enter recovery mode using power/up-button/home button for maybe 20-30 seconds, but nothing happened. Any ideas?


I DON'T SEE A REPLY BUTTON. I WANT TO ANSWER BUT CAN"T. HA HA! I NEED HELP JUST TO GET HELP (never mind ... see below ).

 

[B. Diddy]

Welcome to Android Central! Are you able to boot into Safe Mode? https://www.hardreset.info/devices/...e-mode/how-to-enter-the-safe-mode-in-samsung/

 

[mustang7757]

It goes into recovery?

 

[Freddd]

Okay, now I see reply icons after editing my original post. Weird ... they weren't there when you first answered. Anyway ... when I hold down power/volume down/home buttons, I get "Custom OS" screen and can enter Odin mode, but that's it. Phone stays black, but you can see that the display is on if the room is dark.

 

[mustang7757]

Okay, now I see reply icons after editing my post. Weird, anyway ... when I hold down power/volume down/home buttons, I get "Custom OS" screen and can enter Odin mode, but that's it.

Now hold power and volume up I believe 7 second s to restart but before it turns on hold volume up and power button to get into recovery

 

[Freddd]

Unfortunately I can't enter recovery mode. I tried that button combo and the screen just stayed black.

 

[mustang7757]

Your going to have to flash the stock firmware from download mode

 

[Freddd]

Are there directions for doing this for my 2017 On5? I have no idea how to find the correct firmware or how to flash the firmware.

 

[Freddd]

I figured it out, and it worked! Thanks for the help.

 

[Freddd]

Not sure if you'll see theis, but thanks for your help as well B. Diddy.

 

[mustang7757]

I figured it out, and it worked! Thanks for the help.

Sorry was little busy , glad you got it going