Re: Gear VR registration/approval/shipping info & also problems.
Got mine with my phone. I did order direct from Samsung.
Got mine with my phone. I did order direct from Samsung.
Gear VR registration/approval/shipping/arrival info & also problems.
- Thread starter VW Maverick
- Start date
durandetto
Trusted Member
- Dec 3, 2009
- 1,537
- 17
- 38
Re: Gear VR registration/approval/shipping info & also problems.
Does it say where the package is coming from?Well I just got word from FedEx via delivery manager that I can expect an 11lb package by 8 pm on Wednesday.
No update from Samsung, as in email saying shipped, nor tracking number from them. But I think it's it, I'm expecting nothing else. No charge yet either. Shhhhh...
durandetto
Trusted Member
- Dec 3, 2009
- 1,537
- 17
- 38
Re: Gear VR registration/approval/shipping info & also problems.
I believe the note 7 promotions shipped from Indiana as well. Still waiting for some sign of hope here. I was approved with gift sent status on Wednesday.
I believe the note 7 promotions shipped from Indiana as well. Still waiting for some sign of hope here. I was approved with gift sent status on Wednesday.
Oscar Maradiaga
Well-known member
- Aug 20, 2013
- 775
- 0
- 0
Re: Gear VR registration/approval/shipping info & also problems.
I did my promotion last week Wednesday on the 19th and still no shipping info and i was approved and i paid the 99 for teh sd card and headphones
I did my promotion last week Wednesday on the 19th and still no shipping info and i was approved and i paid the 99 for teh sd card and headphones
durandetto
Trusted Member
- Dec 3, 2009
- 1,537
- 17
- 38
Re: Gear VR registration/approval/shipping info & also problems.
I'm in the same boat. My status has been sitting at gift sent since Wednesday and still nothing showing up in FedEx delivery manager.
Misterb
Well-known member
- May 26, 2011
- 742
- 2
- 0
Re: Gear VR registration/approval/shipping info & also problems.
I preordered though Best Buy. The day I picked up my phone on the 21st, I filled out the rebate deal online with Samsung. I got a kickback a day later or so that my receipt was not acceptable I used the cash register receipt. So, I found another receipt provided by Best Buy the day I picked it up, and now they're telling me I don't qualify because "Your purchase did not occur within the offer purchase period." What? How do I get this corrected? Are they wanting the receipt they gave me when I did the pre-order?
I preordered though Best Buy. The day I picked up my phone on the 21st, I filled out the rebate deal online with Samsung. I got a kickback a day later or so that my receipt was not acceptable I used the cash register receipt. So, I found another receipt provided by Best Buy the day I picked it up, and now they're telling me I don't qualify because "Your purchase did not occur within the offer purchase period." What? How do I get this corrected? Are they wanting the receipt they gave me when I did the pre-order?
Re: Gear VR registration/approval/shipping info & also problems.
If you did an equipment loan with your carrier, just send the loan agreement. I have Verizon and ordered through best buy and had the first receipt from the pick up rejected. Sent the agreement and it was approved!
If you did an equipment loan with your carrier, just send the loan agreement. I have Verizon and ordered through best buy and had the first receipt from the pick up rejected. Sent the agreement and it was approved!
Misterb
Well-known member
- May 26, 2011
- 742
- 2
- 0
I do, and the second receipt I submitted was the installment agreement from the 21st, and they didn't accept it. Did you submit the one from the day you did the pre-order? I'm not sure what to do now. They're acting like strike two, I'm out and that's total BS! I'm on hold with Samsung right now, but don't hold out a lot of hope they are going to be any help. Meanwhile, there are less and less of these available and then could eventually run out
Re: Gear VR registration/approval/shipping info & also problems.
Best Buy and/or Samsung has dropped the ball and screwed Galaxy S8 (lease ?) customers on the “Infinitely Immersive” free gear VR offer. I’ll explain –
I heard about the offer for a free Gear VR, controller, and content bundle for S8/S8+ pre-orders for purchases and leases online. I lease my phones on the Sprint “Galaxy Forever” plan. I rushed in to Best Buy on the FIRST DAY that pre-ordering was possible (4-1-2017). I was assured by the associate that I would get the free VR kit and a $100 gift card, so I pre-order my silver Galaxy S8+ on that day. I was told that I was the 6th preorder at the store on that first day…right near the front of the line, right?
I patiently waited for my phone to arrive for pick-up. The night before the phones arrived in store, an associate called to schedule my pick-up. Great! I scheduled an appointment for 3 PM on April 21st (The first day of product availability, right after I get out of work). I went to my appointment where my phone was activated and was given the phone, gift card and a receipt (which was dated the 21st).
I immediately went home, went online, and registered for the offer as instructed. I entered the info that was requested and uploaded an image of the receipt on the Samsung offer website. I literally could not have done any of this any sooner. I should be golden, right?
NOT!!!
Two days later I received an email from Samsung saying that my purchase did not fall within the designated offer window (4-01-17 thru 4-20-17). They offered no addition info or explanation. I DID EVERYTHING PROPERLY AS INSTRUCTED AND SEEMINGLY MET EVERY REQUIREMENT!
I imagine that the date on the receipt is the source of the problem, but that is what the website said to upload. It is the only receipt that I was given as I did not have to pay anything when I pre-ordered. And since it is a lease, I paid nothing but the $30 activation in-store.
So, now I’ve re-submitted the offer application online (they only allow one resubmission). This time I overlayed the receipt on a copy of the pre-order “confirmation sheet” (this document was NOT requested, just the receipt!). I uploaded an image file of those two documents combined (it only allows one upload with a submission).
After resubmitting the info, I also TRIED to call Samsung’s customer service line about the issue. I never spoke to a human and listened to a loop of their recordings for ONE HOUR, before giving up and going to bed (ridiculous).
I have yet to receive confirmation, acceptance, or denial of that re-submission.
These are the type of shenanigans that I have come to expect from rebate submission, which are notorious for it… but from Samsung? On a flagship phone offer? RIDICULOUS!!
If the resubmission for the offer is denied, Samsung and Best Buy will have permanently lost a customer, and I will do my best to let everyone know about it.
Best Buy and/or Samsung has dropped the ball and screwed Galaxy S8 (lease ?) customers on the “Infinitely Immersive” free gear VR offer. I’ll explain –
I heard about the offer for a free Gear VR, controller, and content bundle for S8/S8+ pre-orders for purchases and leases online. I lease my phones on the Sprint “Galaxy Forever” plan. I rushed in to Best Buy on the FIRST DAY that pre-ordering was possible (4-1-2017). I was assured by the associate that I would get the free VR kit and a $100 gift card, so I pre-order my silver Galaxy S8+ on that day. I was told that I was the 6th preorder at the store on that first day…right near the front of the line, right?
I patiently waited for my phone to arrive for pick-up. The night before the phones arrived in store, an associate called to schedule my pick-up. Great! I scheduled an appointment for 3 PM on April 21st (The first day of product availability, right after I get out of work). I went to my appointment where my phone was activated and was given the phone, gift card and a receipt (which was dated the 21st).
I immediately went home, went online, and registered for the offer as instructed. I entered the info that was requested and uploaded an image of the receipt on the Samsung offer website. I literally could not have done any of this any sooner. I should be golden, right?
NOT!!!
Two days later I received an email from Samsung saying that my purchase did not fall within the designated offer window (4-01-17 thru 4-20-17). They offered no addition info or explanation. I DID EVERYTHING PROPERLY AS INSTRUCTED AND SEEMINGLY MET EVERY REQUIREMENT!
I imagine that the date on the receipt is the source of the problem, but that is what the website said to upload. It is the only receipt that I was given as I did not have to pay anything when I pre-ordered. And since it is a lease, I paid nothing but the $30 activation in-store.
So, now I’ve re-submitted the offer application online (they only allow one resubmission). This time I overlayed the receipt on a copy of the pre-order “confirmation sheet” (this document was NOT requested, just the receipt!). I uploaded an image file of those two documents combined (it only allows one upload with a submission).
After resubmitting the info, I also TRIED to call Samsung’s customer service line about the issue. I never spoke to a human and listened to a loop of their recordings for ONE HOUR, before giving up and going to bed (ridiculous).
I have yet to receive confirmation, acceptance, or denial of that re-submission.
These are the type of shenanigans that I have come to expect from rebate submission, which are notorious for it… but from Samsung? On a flagship phone offer? RIDICULOUS!!
If the resubmission for the offer is denied, Samsung and Best Buy will have permanently lost a customer, and I will do my best to let everyone know about it.
Re: Gear VR registration/approval/shipping info & also problems.
I did your second approach the first time. I just logged on to check Status. I registered on 4/23, registration was accepted on 4/25, now it says processing gift. Note: I did select date of purchase as my preorder date.
I did your second approach the first time. I just logged on to check Status. I registered on 4/23, registration was accepted on 4/25, now it says processing gift. Note: I did select date of purchase as my preorder date.
Re: Gear VR registration/approval/shipping info & also problems.
I ordered on 4/19 and received phone on 4/21. Submitted for VR on 4/22 and received email day later that I had submitted the wrong document, which I had. Scanned and submitted correct doc on 4/24 and just saw I had been approved and gift was in process. HOWEVER, after having gone thru a total snafu with the Gear S2 offer, I actually expect nothing.
I ordered on 4/19 and received phone on 4/21. Submitted for VR on 4/22 and received email day later that I had submitted the wrong document, which I had. Scanned and submitted correct doc on 4/24 and just saw I had been approved and gift was in process. HOWEVER, after having gone thru a total snafu with the Gear S2 offer, I actually expect nothing.
Similar threads
Trending Posts
-
-
-
-
Annoying black screen pops up every time I hang up my Galaxy A15
- Started by Thisisbeeyes
- Replies: 1
-
Facebook
Twitter
Instagram