Best Buy and/or Samsung has dropped the ball and screwed Galaxy S8 (lease ?) customers on the “Infinitely Immersive” free gear VR offer. I’ll explain –
I heard about the offer for a free Gear VR, controller, and content bundle for S8/S8+ pre-orders for purchases and leases online. I lease my phones on the Sprint “Galaxy Forever” plan. I rushed in to Best Buy on the FIRST DAY that pre-ordering was possible (4-1-2017). I was assured by the associate that I would get the free VR kit and a $100 gift card, so I pre-order my silver Galaxy S8+ on that day. I was told that I was the 6th preorder at the store on that first day…right near the front of the line, right?
I patiently waited for my phone to arrive for pick-up. The night before the phones arrived in store, an associate called to schedule my pick-up. Great! I scheduled an appointment for 3 PM on April 21st (The first day of product availability, right after I get out of work). I went to my appointment where my phone was activated and was given the phone, gift card and a receipt (which was dated the 21st).
I immediately went home, went online, and registered for the offer as instructed. I entered the info that was requested and uploaded an image of the receipt on the Samsung offer website. I literally could not have done any of this any sooner. I should be golden, right?
NOT!!!
Two days later I received an email from Samsung saying that my purchase did not fall within the designated offer window (4-01-17 thru 4-20-17). They offered no addition info or explanation. I DID EVERYTHING PROPERLY AS INSTRUCTED AND SEEMINGLY MET EVERY REQUIREMENT!
I imagine that the date on the receipt is the source of the problem, but that is what the website said to upload. It is the only receipt that I was given as I did not have to pay anything when I pre-ordered. And since it is a lease, I paid nothing but the $30 activation in-store.
So, now I’ve re-submitted the offer application online (they only allow one resubmission). This time I overlayed the receipt on a copy of the pre-order “confirmation sheet” (this document was NOT requested, just the receipt!). I uploaded an image file of those two documents combined (it only allows one upload with a submission).
After resubmitting the info, I also TRIED to call Samsung’s customer service line about the issue. I never spoke to a human and listened to a loop of their recordings for ONE HOUR, before giving up and going to bed (ridiculous).
I have yet to receive confirmation, acceptance, or denial of that re-submission.
These are the type of shenanigans that I have come to expect from rebate submission, which are notorious for it… but from Samsung? On a flagship phone offer? RIDICULOUS!!
If the resubmission for the offer is denied, Samsung and Best Buy will have permanently lost a customer, and I will do my best to let everyone know about it.
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